Knowledge Byte #1 - Code Blocks

[Lucas Vieites]

Are you including a code block in your KB article? Why not use the Preformatted paragraph style? It will increase readability.

This is how an article might look without formatting:

And this is how it looks when you format the code in the Preformatted paragraph style:

It does make a difference, doesn't it?

How to use the Preformatted paragraph style

Follow these steps to apply this style to your code block:

1. Select your code block
2. Click on the "Paragraph" button in the web editor's toolbar, you will be presented with a drop-down menu:
   
3. Click on "Preformatted".
4. Bam! You're done!

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The Knowledge Bytes series are quick tips that can help you create better knowledge base articles. Read them all in the Knowledge Managers on ServiceNow!