What's New for GRC/IRM in the Rome Release? A Brand-New Look!

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A reinvented user experience, new privacy application, and the BCM crisis command center - Oh My!

There is a lot to talk about in the Rome release for risk and compliance, not the least of which is the new user experience.

Role and use case-based workspaces:

We've reinvented the user experience with workspaces for Compliance, Risk, Audit, Privacy, and Vendor Risk professionals.

A user experience that relies on a multitude of clicks and a journey through dashboards, forms, and related lists to get work done is both frustrating and daunting. That’s why we have reinvented the user experience.  We want to help you improve decision making and take action through real-time insights presented on a homepage tailored for your unique role. You can also increase your efficiency with smart issue management and navigation streamlined to display only the modules you need.

Our novel 360-degree view puts all the information you need on one page, with the ability to drill down for more details.

Bottom line, we help you rule your day with a modern user experience so you can enjoy your work.

Figure 1: Enterprise Risk Managers can see what they need in one place.  Drop downs allow you to choose the right role.

The new user experience is available only on the Rome release for users with IRM licenses.

Check out the new user experience and what it offers in this short overview video

To see the workspaces for yourself, join us for these live demos:

• Sept 21 @ 9am PT:  Ask the Experts: We’ve reinvented the Risk Management user experience!
• Oct 7 @ 11:30am PT: Ask the Experts: We’ve reinvented the Policy and Compliance Management user experience!
• Oct 12 @ 10am PT: Ask the Experts: Audit Management gets a new look! 
• Oct 14 @ 10am PT: Ask the Experts: Vendor Risk Management has a new user experience!
• Oct 19 @ 9am PT: Ask the Experts: See our new Regulatory Change Management user experience! 

Privacy Management helps manage privacy risk and compliance:

The amount of personal data in the digital universe is exploding.  Online users worldwide are going to generate 74 zettabyes of data in 2021 alone. Growing along with the amount of data is the risk of exposure, driving the need for comprehensive privacy management practices.

The new ServiceNow Privacy Management application is a natural extension to our current risk and compliance management portfolio, using the platform to share data and holistically prioritize and manage risk. Your organization stores the personal information of employees, customers, and partners who trust you to keep it safe. But, managing data privacy is a global, evolving challenge. Regulations are continually evolving (in different ways and at different speeds around the world), data is siloed, and processes are manual. ServiceNow Privacy Management offers an integrated, proactive, and automated approach to managing privacy risk.  It helps you unify and scale enterprise-wide privacy governance, stay on top of risks and compliance, efficiently support customer data privacy rights, and make the best decisions to build trust. There is no better way to  proactively manage privacy risk and sustain compliance.

Figure 2: The privacy workspace provides an intuitive way to gain status and actionable insights into risk and compliance for records including this HR Onboarding processing activity

ServiceNow Privacy Management requires a Privacy Standard license.

This brief overview video walks you through the capabilities of Privacy Management 

See Privacy Management for yourself in this webinar featuring a live demo:

• Oct 5 @ 9am PT: Ask the Experts: Lean more about Privacy Management 

With the BCM Crisis Command Center you can handle a crisis with confidence:

ServiceNow Business Continuity Management has been significantly enhanced to better manage a crisis with the new Crisis Map and Crisis Management integration to Everbridge Notifications.

Every day, critical events impact productivity and revenue, cause production slowdowns, impede team callouts, delay responses to time-sensitive issues or require immediate outreach to those impacted. During a crisis, users need to understand how different geographies will be impacted, the impact on the business, and the controls that need to change so they can surgically direct resources for the fastest, most targeted response. However, critical emergency information is not readily available.

Crisis Map was designed to make disaster information easy to find, use, and share. The online maps include the latest satellite imagery and available information to understand the scope and impact of crises by location and plot the ongoing threats and critical assets in line of impact. Crisis Map helps organizations overcome delays and overhead imposed by typical organizational and data silos. 

ServiceNow BCM Crisis Management integration with Everbridge Notification enables organizations to send notifications to individuals or groups using lists, locations, and visual intelligence.  Chief Operational Officers (COOs), business unit leaders, and resilience managers gain the insights, through dashboards and reporting, required to protect their customers, employees, products, and services.

Figure 3: The crisis map provides a quick overview of the status of events with drill-down capabilities to gain more insight

Crisis Map is part of the BCM Professional license. Crisis Management integration with Everbridge Notifications is part of the BCM Enterprise license.

See it for yourself in this webinar featuring a live demo:

• Sept 28 @ 9am PT:  Ask the Experts: Introducing Business Continuity Management Crisis Command Center

Learn More:

To learn more about any of the ServiceNow risk and compliance applications visit us at www.servicenow.com/risk or join us on the GRC community.

© 2021 ServiceNow Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. 

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Join us for the The Now Platform Rome event.

Mark your calendar for the Now at Work, Now Platform Rome release broadcast  

Join us at Now at Work 2021 to learn more about what’s new in the Rome release. You won’t want to miss the Rome release highlights in a keynote session with Dave Wright, chief innovation officer as well as 20 sessions on demand, where we’ll highlight different ServiceNow® products, innovations, the Now Platform, and best practices for upgrading to the Rome release. Register today based on your region:

AMS: https://www.servicenow.com/ams/en/now-at-work.html

EMEA: https://www.servicenow.com/emea/en/now-at-work.html

AP: https://www.servicenow.com/apj/en/now-at-work.html

Japan: https://www.servicenow.com/apj/ja/now-at-work.html

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