Changing How Work Gets Done with Employee Journey Management

[Jessica Chen]

ServiceNow Employee Journey Management

Despite the sudden shift to remote work this past year, ServiceNow customers rose to the challenge and delivered great employee experiences through digital workflows. With the imminent transition to hybrid work, it’s time to tackle the next stage of driving connected processes to support your distributed workforce.

With ServiceNow Employee Journey Management, your HR teams can leverage a set of capabilities that guide employees through complex moments, listen to their voices, and provide the knowledge and learning needed to ensure employee success. Managers can personalize these workflows with no-code tools to create custom, role-based plans fit for the unique needs of each employee. With the support of their managers, employees can efficiently tackle transitions like onboarding, returning to the office, transferring departments, re-skilling, being promoted and more. Additionally, with easy access to all resources in one place, employees won’t have to waste valuable time navigating through different systems to complete simple tasks.

After all, each employee journey is unique, and they’ll continue needing all the resources, tools, and services personalized to their needs to stay productive – wherever they choose to work from. With ServiceNow Employee Journey Management, you can leverage this new package of enterprise-wide capabilities to elevate the employee moments that matter most.

 
Lifecycle Events
Documentation

With ServiceNow, power the entire employee lifecycle journey from pre-hire to alumni with intelligent workflows. These new capabilities are built on ServiceNow Lifecycle Events which first launched in 2017. Lifecycle Events seamlessly snap together enterprise-wide workflows to automate complex employee journeys like return to work, onboarding, leaves of absences and more. Continue to build a culture of trust and care with personalized enterprise employee journeys. Our purpose-built workflows for HR, IT, Legal, Workplace Services, and Procurement drive unified, enterprise-wide processes to create great employee experiences.

Journey Accelerator
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Community Blog
Academy Session
Documentation 

The employee journey is complex. From pre-hire to alumni, each stage is comprised of multiple processes that span across departments like HR, IT, Workplace Services, Legal to Procurement. Your managers are often front and center with helping employees navigate these career journeys. With Journey Accelerator, managers can now craft customized plans to help employees be successful and productive during journeys like promotions, transfers, onboarding, return to workplace, and more. Managers can also assign mentors to ensure employees have a point of contact and someone to check-in with during these important journeys.

Listening Posts
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Community Blog
Academy Session
Documentation

You’ve already enabled your employees with digital workflows to accelerate productivity. But what can you do to drive continual improvements during complex, enterprise journeys? Capture real-time feedback during a service request or employee journey like onboarding. Take actionable insights from your employees to continually improve these experiences. With Listening Posts, you can now capture in moment feedback during any stage of an employee journey to make key changes to processes that support employees.

 

Learning Posts
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Community Blog
Documentation

Whether your employees are a new hire or seasoned manager, they deserve support in their continual learning journey. Supplement your already successful employees with personalized learning opportunities directly in the flow of work. With Learning Posts, drive employee-centric learning experiences by curating content across various sources like Udemy, YouTube, Cornerstone, and Pluralsight for personalized recommendations based on employee role or interest.

Experience Packs
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At every stage of the employee journey, you can leverage Experience Packs from the ServiceNow store to accelerate your digital transformation. Experience packs offer blueprints for the moments that matter, help you adopt product innovations faster, and provide perspectives for your digital transformation. Give your HR teams a way to deliver simplified employee journeys with pre-packaged configurations, content and workflows for moments like onboarding, leaves of absence, return from leave, and more.