39 New Plugins Available in Kingston

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The Kingston release of ServiceNow had a ton of new functionalities added. You now have the opportunity to enable plugins in this release that you didn't have access to before. Plugins are software components that give you control to enable or disable features and functionalities in your instance. See Kingston plugins for a fill list of all plugins available in the Kingston release.

Plugins can be turned on a few different ways:

1. Active by default in an instance.
2. Manually activated by an admin user.
3. By request from ServiceNow.
4. For a price.

Plugins share a special relationship in each product and across the platform. Many plugins are associated and can be leveraged for enhanced capabilities. The system should notify you if you are trying to use a plugin that requires other plugins to operate successfully.

In some cases, a plugin cannot work at all unless one or more other plugins are installed. When you ask to activate a plugin in this category, the system notifies you of the dependencies before it completes the activation. If you ask to continue, the system automatically activates all the plugins required.

New Plugins Available in Kingston

Kingston Plugin	Plugin Description	Activation
Appointment Booking [com.snc.appointment_booking]	Enables customers to book service appointments from the Customer and Consumer Service Portals.	Inactive
Appointment Booking Demo Data [com.snc.appointment_booking_demo]	Provides demo data for the appointment booking feature.	Inactive
Benchmarks Spoke [com.sn_bm_client.spoke]	Contains the evaluation framework for Benchmarks Recommendations.	Active
Configuration Compliance [com.snc.vulc]	Exposes your high-impact configuration-related security vulnerabilities, and orchestrates their remediation across frequently isolated information security, IT operations, and business process areas. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive
Connect Spoke for Flow Designer [com.glide.connect_v3plus.core.ah]	The Connect Spoke for the Flow Designer provides actions that a process analyst can use when designing flows. The actions allow them to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later.	Active
Customer Communities [com.sn_customer_communities]	Enables you to connect, engage, and collaborate with your employees, customers, partners, and prospects. It is only available for customers who are licensed for Customer Services Management.	Inactive
Customer Service Spoke [com.snc.customer_service.spoke]	Enables Flow Designer users to automate the creation of customer service cases and updates to existing cases.	Inactive
Email Digest [com.glide.email_digest]	Email Digest	Active
Encrypted Workflow Scratchpad [com.snc.encrypted.scratchpad]	Encrypted Scratchpad support on the Workflow Context and Workflow Executing Activities.	Inactive
Enterprise Release Management [com.snc.enterprise_release_management]	Enables you to manage enterprise releases, product releases, and deployment process.	Active
Field Service Spoke [com.snc.field_service.spoke]	Enables Flow Designer users to automate the creation of work orders and work order tasks and updates to existing work orders and work order tasks.	Inactive
Flow Designer - Designer [com.glide.hub.designer]	Flow Designer - Designer	Active
Flow Designer - Engine Reporting Dashboard [com.glide.hub.flow_reporting.dashboard]	Flow Engine Reporting PA Dashboard for Flow Designer	Inactive
Flow Designer - Flow Engine [com.glide.hub.flow_engine]	Flow Designer runtime components	Active
Flow Designer - Flow Engine Reporting [com.glide.hub.flow_reporting]	Flow Engine Reporting components	Active
Flow Designer - Installer [com.glide.hub]	Suite of plugins necessary to support the Flow Designer Designer App	Active
Flow Designer Action Step - CORE [com.glide.hub.action_step.core]	Action Step - Core operations on GlideRecord	Active
Flow Designer Action Step - CRUD [com.glide.hub.action_step.crud]	Action Step - CRUD operations on GlideRecord	Active
Flow Designer Action Step - Email [com.glide.hub.action_step.email]	Action step for emails	Active
Flow Designer Action Step - Log [com.glide.hub.action_step.log]	Action Step - Log	Active
Flow Designer Action Step - Notification [com.glide.hub.action_step.notification]	Action steps for notifications	Active
Flow Designer Action Step - Script [com.glide.hub.action_step.script]	Action Step - Script	Active
Flow Designer Action Step Template [com.glide.hub.action_step.template]	Action Step Template Design Time components	Active
Flow Designer Action Trigger [com.glide.hub.flow_trigger]	Action plans that map a Trigger (Record, Email, REST) to an Action	Active
Flow Designer Designer Backend [com.glide.hub.designer_backend.suite]	Suite of plugins necessary to support the Flow Designer Designer App	Active
Flow Designer Designer Model [com.glide.hub.designer_backend.model]	Data model and REST API for representing Process Plans as Flows, Actions, and Steps	Active
Flow Designer System Level Actions [com.glide.hub.action_type.system]	Action Type Definitions for low-level functions such as GlideRecord operations	Active
Incident Management - Major Incident Management [com.snc.incident.mim]	Provides a recommended process to easily identify major incident candidates and respond to major incidents.	Inactive
ITSM Spoke [com.snc.itsm.spoke]	This Spoke enables Flow Designers to automate and create flows and actions associated with ITSM	Active
Knowledge Management - External Content Integration [com.snc.knowledge.external_integration]	Adds external content search capabilities to the knowledge management application. Once configured, this feature creates a copy of the external content on ServiceNow as knowledge articles, and then indexes the articles through Zing Search. You must have appropriate reuse and copy privileges before you configure an external source to be searchable using this feature.	Inactive
MID Server Distributed Cluster [com.snc.agent.distributed.cluster]	Enables the MID Server distributed cluster type, for Operational Intelligence.	Inactive
Performance Analytics - Content Pack - Human Resources Lifecycle Events Scoped App [com.sn_hr_lifecycle_pa]	Provides Performance Analytics reports for Scoped HR Lifecycle Events. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details.	Inactive
Scoped Application Restricted Caller Access [com.glide.scope.access.restricted_caller]	Allow scoped applications to restrict access to public tables and script includes.	Inactive
Security Operations Spoke [com.snc.secops.spoke]	Provides the ability to use Security Operations flows and actions. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.	Inactive
Service Portal - Service Catalog v2 [com.glideapp.servicecatalog.portal]	Enables Service Catalog widgets for Service Portal.	Active
Service Portal Announcements [com.glide.service-portal.announcements]	Enables administrators to broadcast announcements to Service Portal users.	Active
Time Recording for Customer Service [com.snc.csm_time_recording]	Enables customer service ages to record time on cases, case tasks, and other activities. Recording time automatically generates time cards and time sheets for approval by customer service managers.	Inactive
Visual Task Board Flow Designer Spoke [com.glide.ui.vtb.ah]	The Visual Task Board (VTB) Spoke for the Flow Designer provides Actions enable process analysts to compose flows that manipulate task boards, cards, board members, and assignees on given tasks without having to write code. The Visual Task Board Plugin (com.glide.ui.vtb.ah) should be installed to use these actions.	Active
Workflow Pause Utility [com.glideapp.workflow.pause]	Allows you to pause and resume workflows.	Inactive

Certain plugins come, by default, activated for new customers who start their new instance on Kingston. For existing customers who upgrade from a previous release like Istanbul or Jakarta, certain plugins need to be requested as it can interfere and potentially cause issues in your instance if enabled. Along with the new plugins, some ServiceNow plugins have changed with this release. See Kingston Plugin Changes for more information. If you are converting from Express to Enterprise and now have a list of plugins at your fingers, see Enterprise Plugins.

Hear from our resident plugin expert in this #SNtechbytes TechBytes Episode 39: Activating Plugins also see dawnjurek post on the basics of plugins in How do you plug in a plugin? The ins and outs of plugin activation.