ServiceNow is the digital platform to modernize insurance

[Lisa Bowden]

Insurance carriers balance digital transformation with cost reduction.

The business imperative:

To stay relevant in today’s dynamic market, insurance carriers need personalized contextual customer experiences. At the same time, they need to reduce operating costs and accelerate their journey to digital maturity.  

The San Diego release of Financial Services Operations for Insurance can help carriers deliver engaging, personalized customer care while reducing the cost to serve through a single digital platform as a system of action across distribution, servicing, underwriting, and claims.

How ServiceNow solves it:

In the San Diego release, our Personal and Commercial Lines Servicing application helps carriers become agile and customer-centric by connecting customer service, underwriting, and distribution partners.

• Resolve customer issues fast and accurately, with frictionless engagement across critical points of the customer journey
• Prioritize revenue capture by reducing administrative work from underwriting queues
• Improve regulatory compliance with process controls and visible audit trails

The business value:

Carriers can reduce operational costs by streamlining and automating processes while modernizing experiences for customers, distributors, and employees. 

 

Personal and Commercial Lines Servicing Application

The business imperative:

Carriers have policy data spread across several siloed systems and applications, making it difficult for insurance agents, brokers, and service providers to respond quickly and contextually to policyholders. Carriers need a single, consolidated view of each household or business they insure. 

How ServiceNow solves it:

With Customer Central, carriers can elevate relationships by leveraging a holistic view of the insured to deliver highly personalized customer care. 

Carriers can also:

• Cross-sell and up-sell during service interaction using contextual information 
• Deliver meaningful service with real-time data spanning across the entire customer relationship
• Become a carrier of choice by enabling distribution partners to easily self-serve and track work in real-time

The business value:

Carriers can resolve issues fast, improving customer satisfaction, by leveraging Customer Central to deliver personalized service.

Customer Central for insurance.

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Join us for the Now Platform San Diego event.

Mark your calendar for the Now Platform San Diego release broadcast  

Join us for the San Diego release broadcast —a global digital experience where we’ll be unveiling exciting, new innovations in the San Diego release across different markets.  

The broadcast digital event is on April 6 and is part of the Knowledge Digital Experience. Your registration for this broadcast provides free access to all that the Digital Experience has to offer, including 200+ sessions beginning in May.

Make sure to watch the San Diego release introduction session with Dave Wright, chief innovation officer, as well as 21 sessions on demand, where we’ll highlight different ServiceNow^® products, innovations, demos, and the Now Platform. The times of the broadcasts are:

• AMS: April 6 at 9:00 am PT/12:00 pm ET,
• EMEA: 7 April at 8:00 am GMT/9:00 am CET
• APJ: 7 April at 9:00 am SGT /11:00 am AEST

Register now

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