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Please join Garrett Reynolds from CSM Customer Success and Arnfinn Austefjord from the CSM Product team for an in-depth discussion on how to best deliver on Knowledge Centered Services (KCS) within the ServiceNow Customer Service platform. Arnfinn has been recognized as a KCS Innovator by the Consortium for Services Innovation and has over 15 years of experience of leading KCS-based Knowledge functions at Oracle and Sun Microsystems.
Originally recorded August 15, 2018 (1 hr)
In this webinar we will cover the following topics…
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