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Hello Carolina User Groups!
We are very excited to announce our first VIRTUAL Carolina User Group meeting, taking place on Wednesday, August 12, 2020 at 1:00 pm. Mark your calendars! We will be combining both Carolina chapters (North and South) together for a day of fantastic content.
Meet with other ServiceNow customers and experts from ServiceNow! SNUG members tell us this is one of the best ways to hear best practices across diverse organizations and industries that can help you drive better success in your enterprise.
REGISTER NOW!
Prior to the SNUG, we will be hosting an OPTIONAL hands-on workshop, Create amazing self-service experiences with Virtual Agent, beginning at 10:00am.
ServiceNow® Virtual Agent is a platform for providing user assistance through conversations within a messaging interface. Implementing a virtual agent to handle common requests and tasks enables your users to get immediate help, day or night. Automating these support tasks with a virtual agent frees your support agents to focus on more complex user issues and enables you to scale your support organization accordingly.
In this session, you will:
You'll walk away with the knowledge you need to get started with the Virtual Agent at your own organization.
After the SNUG, we’ll be hosting an optional happy hour where we will be joined by a mixologist who will walk us through mixing up two delicious beverages for you to enjoy during happy hour! Our mixologist is from a local Raleigh waterhole, The Davie!
In preparation, you will find the ingredient list attached so you can stock up prior the SNUG on Wednesday.
Carolina Virtual SNUG Event Details:
Agenda: (subject to change) *We are still formulating our agenda and will update once we have confirmed sessions
10:00am -12:00pm: Create amazing self-service experiences with Virtual Agent (Hands-On Optional) | Chris Steinke, ServiceNow
1:00pm - 1:10pm: Welcome & Introduction | Devon Suskauer, Ingles: North Carolina SNUG Group Leader
1:10pm - 1:40pm: Safe Workplace Apps for your Return to Work Strategy | Jennifer Almond & Joe Vis, ServiceNow
1:40pm - 2:10pm: Turning Ignored Experiences into Amplified Productivity though Agent Workspace| Rammesh Rajagopal, Suneel Pallamreddy, & Vatsala Kumar, Cisco
2:10pm - 2:25pm: Break
2:25pm - 2:55pm: How Ingles Markets reimagined store operations with Customer Service Management | Devon Suskauer & Devin Lindberg, Ingles Markets
2:55pm - 3:35pm: Paris Release Preview| Andrew Mametz, ServiceNow *session will not be included in post event recording or publicly shared
3:35pm - 3:40pm: Closing Remarks and Wrap Up
3:40 - 3:45pm: Break
3:45pm - 4:30pm: Virtual “Happy Hour” with Mixologist!
Any questions, please reach out to christin.rhodes@servicenow.com
Looking forward to seeing everyone (virtually)!
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