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ServiceNow is not just about infrastructure management and service operation— it can also be brought into the executive suite to engage executive sponsors to drive change and remove roadblocks. Come to this Ask the Expert session to see how a five step approach, combined with simple ServiceNow extensions, can provide solutions that move ServiceNow into the boardroom, support executive decisions and investments, manage IT as a portfolio of service investments, align project investments to business strategies, and provide investment transparency at the executive level. Learn how these have been able to unlock transparency of costs and operating investment with real world examples to support executive decision making at the highest levels and generate business outcomes that created significant value.
Date: Thursday, September 19, 2019
Time: 9:30AM PT/ 12:30PM ET
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Featured Expert
Randy Steinberg has over 25 years of hands-on enterprise service management and operations experience at large-scale health, financial and governmental clients around the world. He has helped enterprise class organizations and hosting companies to deliver excellent services to their customers, through a rich understanding of organizational planning, cloud datacenter best practices and service management. He was a Global Head of Service Management for a worldwide media company with 176 operating centers around the globe. He has led several major service and datacenter transformation projects for government and Fortune 100 IT organizations crossing implementation of management solutions, disaster recovery, availability, organizational, governance, and Cloud infrastructure changes. Some of these have won ITSM project of the year and Malcolm Baldrige awards.
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