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Join us for our first ever VIRTUAL Hawaii SNUG!
At ServiceNow, the wellbeing of our customers, partners and employees is paramount and we are closely monitoring the evolving COVID-19 pandemic. We are following guidelines of global and local health and safety organizations, and after consulting with your Hawaii SNUG Community, we have decided to go virtual to protect the health of the community. We will still also be hosting our hands-on training in the morning and do our best to answer questions and support you during the day.
We hope our Hawaii SNUG Community can join us for this highly-interactive virtual meet-up taking place
Please join us for this session where we will walk through:
· How to align customer service strategic goals with a customer service management framework
· Review your own transformation journey and measure success
· Apply the experiences of other organizations that addressed similar challenge
Agenda:
1:00pm – 1:15pm: Welcome Remarks & What’s New at ServiceNow
1:15pm - 1:30pm: COVID-19 Customer Care Apps
1:30pm - 2:15pm: Customer Service Management
2:15pm - 2:20pm: Break
2:20pm - 3:05pm: Field Service Management
3:05pm - 3:35pm: Customer Case Study
3:35pm - 3:45pm: Digital Knowledge
3:45pm - 4:00pm: Closing Remarks, Survey & Raffles
Thank you for being a member of the SNUG community and for your patience during this time.
Any questions - please reach out to camille.delcarmen@servicenow.com
Join us to make our over 580K member community even better. Create your free account and make the world work better for everyone.
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