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Published on by
Doug Dykes
We are excited to announce the next Upstate/Western NY ServiceNow User Group meeting in Buffalo! Please join ServiceNow specialists and expert users to discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals.
This session will allow users to:
- Trade tips, tricks and successes around the ServiceNow platform
- Hear best practices and demonstrations
- Network with your fellow IT professionals
SNUG Details
Date: Tuesday, September 10th
Time: 12:00pm to 4:00pm - Optional workshop 9am-12pm
Location: 500 Pearl (Aloft Hotel)| 500 Pearl Steet. Buffalo, NY
Special thanks to our sponsor, Insource!
Agenda
9:00AM – 12:00PM | PPM Hands on Workshop – John Hose & Debra McGrath, ServiceNow
12:00PM – 1:00PM | Registration & Networking Lunch
1:00PM – 1:10PM | Welcome & Introduction – Dan Caulfield, ServiceNow
1:10PM – 1:50PM | Leveraging SN ITBM to establish an Enterprise PMO, Insource
1:50PM – 2:10PM | Upgrade & Patching Best Practice - Dan Caulfield, ServiceNow
2:10PM – 2:40PM | PPM Overview – John Hose & Debra McGrath, ServiceNow
2:40PM – 2:50PM | Customer Success - Dan Caulfield, ServiceNow
2:50PM – 3:50PM | NY Release Overview – Adela Crivat, ServiceNow
3:50PM – 4:00PM | Wrap Up
4:00PM| Networking Happy Hour
Insource Presentation
Leveraging SN ITBM to establish an Enterprise PMO, Insource
Leveraging ServiceNow’s ITBM feature functionality to gain understanding on how to break down silos within your organization to gain a single pane of glass view into your demands, resources, and projects. Align projects with corporate goals to ensure maximum value. Leverage Resource Management to better understand availability of resources to undertake projects. Utilize the PMO Project Dashboard to provide an Executive view into your Portfolio status.
Optional Workshop
9am-12pm
ServiceNow PPM Continuous Planning Workshop
Hands-on training and success stories—learn what PPM can do for you.
Many ServiceNow customers ask for real-world guidance on how ServiceNow PPM can provide business value and solve real business problems. ServiceNow has consolidated key best practices, lessons learned and exercises into a PPM Continuous Planning workshop session which we are bringing to you on September 10th. This collaborative workshop is targeted to PPM owners, PMOs, and IT strategists involved in project and portfolio planning and demand management.
This 3-hour hands-on workshop will cover:
- Setting the stage: Continuous planning with PPM
- Aligning work to business outcomes with demand management and prioritization
- Planning and delivering work with Project/Resource/Time management
- The value of having all PPM data in one system
- Measuring business outcomes with PPM + Performance Analytics
You’ll walk away knowing how to get real-time visibility to make decisions continuously, align work for efficient management, deliver measurable outcomes, and adapt to changing business needs. Seats are limited! Secure your spot.
*Please bring your laptop.
PLEASE NOTE: Due to new SNUG Guidelines the partner attendance at SNUGs is limited to the sponsoring partner only.
Event has ended
You can no longer attend this event.
Start:
Tue, Sep 10, 2019 01:00 PM PDT
End:
Tue, Sep 10, 2019 05:00 PM PDT
500 Pearl (Aloft Hotel), 500 Pearl Street, Buffalo, NY