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Activity in Service Management
Flow approvals based upon a range of field values (number) taken from a MRVS
Hi,Hoping someone can assist with this, please? I have a catalog item that uses an MRVS (muli row variable set) to allow the customer to enter both a Quantity and individual Unit Price - this is then worked out into a third field of Total Price for e...
- Question
Public Holiday for specific ITIL users
Dear Community, We have two ITIL teams in two different countries and they have different public holidays. How can we add two different holidays to the SLA? Regards,Burhan
- Question
- ITSM
How to delete attachment in Incident from one Instance to another.
Hi Team How can we delete the attachment in Incident from instance to another using Rest? Regards, Priya
- Question
Make populated values ReadOnly in the selected(right) side of slushbucket
Hi All,Could I please have your help for the below requirement.We have a form from which we can add new groups to the existing users who are already part of groups. Upon user selection, slush busket will be made visible where the "Selected" section w...
- Question
Business Service, Technical Service, Application Service... Oh My.
Hello,It has been a few years since I have been involved in architecture/configuration discussion related to SNOW. Our organization is now looking to move to a new instances in attempts to get back to SNOW best practices. The conversations taking pla...
- Question
- Customer Service Management
Resolved! Asset record is not created
Hello Team, I am discovering some printer but for some reason asset record is not created even though I have Manf and Model information discovered. Is there any property which needs to be set? Any help greatly appreciated. Thanks,
- Question
- Quebec
Status report creation problem/issue
Hi team,For only one project we are not able to create a report. After creating a report, we are not able to save it and dont see it within the list of previous reports.Could you please help us to solve the issue?
- Question
hrsd
When the person who an approval task access to the case home view can´t see the text in the "Description" tab.
- Question
When Approval is rejected then Request state should populate automatically into closed Incomplete.
Hii @christopherperry I have Designed a Flow Designer for a Catalog Item.When Request is submitted then flow designer is triggereing correctly but when Approval is rejected in ritm then Ritm state is coming into close incomplete. but Request state i...
- Question
- San Diego
Show Parent field on demand form and establish /Child relationship for Demand to Demand
Hello friends ,How to Create Demands with Parent-Child Relationships on Demand form.Parent/Child connection is only to establish a Parent/Child relationship for Demand to Demand. Thanks
- Question
Cannot use '\' in knowledge article because it doesn't show up in our chat bot
Hello, Apologies if this isn't the right forum. We use our SNOW Knowledgebase to house I.T guides and how-to's for both our internal support teams and our user base. For one of our how-to's, it is showing the user how to map a printer from the serve...
- Question
Remove duplicate records
Hello All, We have an instance where the records are created with 2 different sources. Due to this there are many duplicates records were created. I need to remove the duplicates to make sure that only one record is available, I have an CI as discove...
- Question
when i relate parent incident to a problem ticket, then automatically child incidents to be added
Hello , Today when i relate a incident into a problem ticket and lets say its parent incident ( to which 5other child incident are related)-> only 1 incident gets added. I want to understand the possibility that if i relate a parent incident automati...
- Question
How to Create a Story from incident ?
How to Create a Story from incident ?
- Question
- Facilities Service Management
- Finance Service Management
- Legal Service Management
New Workflow Studio Actions Failure
So with the Washington DC Release, changes were made to the Flow Design module. It is now called Workflow Studio - which is fineIt offers a better homepage for access to not just existing flows - which is fine What is NOT fine and we are having multi...
- Question
- Service Level Management
