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Activity in CSDM
CSDM 4.0: (any) Status attribute vs. Life cycle
The new CSDM 4.0 comes with several changes, and one of them is introduction of a new Lifecycle attributes. The following video by Scott Lemm and Mark Bodman provides nice insight into this topic and future product strategy. What I would like to shar...
- Article
- Rome
Bi-directional updates of Legacy status fields and new Life Cycle stage and status
Hi community,There is some confusion on the bi-directional updates the Legacy CMDB status fields and the new Life Cycle stage and status fields.In a CSDM video is stated that bi-directional updates work with some exceptions. There is also an article ...
- Question
Delete entry points from a calculated application service
Hello. I converted a mapped application service to a calculated application service. After the conversion, some new entry points were added to the map. I need to delete them, but ServiceNow does not allow it. Is this the expected behavior? Is there s...
- Question
Interactive filter on sys_user_group_type table
I need to create a filter like, based on Assignment group type and Assignment group value selection, the filter will apply on all reports on dashboard. Currently i am trying to create a filter on 'sys_user_group_type' table with 'Reference' type.but ...
- Question
Resolved! Business Service Offerings - Relationships to other CI
Hi, when I look at the CSDM 4 whitepaper it explains that Business Service Offerings should depend on Application Services. That makes sense, however, when I look at the online documentation about creating a Business Service Offering using Service Bu...
- Question
Can I show subscribed by (company, user, etc) of a service offering on an incident as related list?
I'm working my way through building CSDM and now i'm working on business service offering. I put some companies in subscribed by company related list on service offering and would like to show it as a related list on a incident form so when a service...
- Question
Ability to nest Application Services
I am a little confused It is my understanding that you do not nest Application Services within themselves (i.e. Application Service - Parent with Application Service - Child). From an Application Service Group perspective, we can easily nest them fo...
- Question
How to Import OST files into Your Computer/PC
Hiii, You'd like to import OST files. Users have two options for importing OST files into their computers. First, I mentioned the manual method for importing OST files onto your PC. Following the procedures of manually importing OST files: - Open Mic...
- Question
- San Diego
Resolved! Business Service criticality framework
Hi Everyone, We are in the process of implementing our Business Services/Service Offerings across our organization. Initially we allowed Service Owners to self-assess their Business Criticality based on some basic criteria. This didn't go so well as ...
- Question
make New button visibile oon reference field lookup list view
Hello I would like to enable the New button to show in the list view when clicking a reference field to add a new value. The list control currently has the following in the "omit new condition":if(RP){ var current_view = RP.getParameterValue("sysp...
- Question
Resolved! Can there be Multiple Application Services for Business Application (For Same Environment)?
Per CSDM, A Business Application is related to an Application Service (1 to Many). If an App has Prod, Dev, QA, a Business App can have 3 App Services. Lets say a Business App has got a Prod Service, which needs to be split by 2 or more than 2. It in...
- Question
Application Services: How to use them?
Application Services are essential part of the Common Service Data Model (CSDM). This article focuses on how to use Application Services for manually maintained Service Maps in the situation when Service Mapping is not deployed. Proper usage of Appli...
- Article
- Quebec
I need to convert OST emails into a CSV file. What are my options to achieving this?
Recently, I have found a solution to this query related to OST to CSV conversion. You have a couple of options to convert OST emails into a CSV file: Manual Solution: First of all, use any automated tool to convert OST to PST file then install Outloo...
- Question
- San Diego
Resolved! CSDM and Model ID
I wasn't sure if this is a CSDM or a SAM question.. Please let me know if I need to repost..I would like to track my SaaS applications lifecycle and I am assuming that would require creating a Service Model record for each SaaS application and associ...
- Question
- Tokyo
Resolved! Protection of sensitive data
Hello everyone !I have several products on my servicenow platform (ITSM, SPM, etc...).To secure the company's sensitive data, I would like to know if the different products are compartmentalized and separated. For example, ITSM users with ITSM roles ...
- Question
