Your "one stop shop" for all things Strategic Portfolio Management (SPM) ... View more

Raising awareness on a forum that you may find helpful!  These topics are driven by you and sometimes presented by other Universities.   ... View more

Has any higher ed org made the switch to using Employee Center? I have some questions...   1. I was watching this  https://www.servicenow.com/community/employee-center-events/employee-center-academy-migrating-from-service-portal-sp-to/ev-p/2333637 and noticed two statements seem to be contradictory: both "Service Portal will become a legacy application" and "EC is an employee-facing portal, for employee use cases. Will still have the customer service portals, intended for external." So which is it? In our case, SP is exclusively for our "customers" - employees, faculty, and staff with ITSM incidents and requests. Is it useless to use Employee Center if we don't have an employee portal case, but a customer one? If EC is only for employees, we're forced to maintain the service portal, anyway?   2. I presume you found you needed to configure different levels of "Employee" to reflect student, faculty, general university staff, and ITSM staff? How did you approach it?   Thanks! ... View more

I'm currently working on building out the Service Portfolio for my university. I'd like for my services and service offerings to be able to be viewed by our service owners, IT Support technicians, and the end user. I've already figured out how to get my service owners to access DPM by using the sn_dpm.dpm_manager role and of course I already have the sn_dpm.dpm_admin role. Looking for guidance on how to accomplish a view only state for these services for Support technicians and for end users on the Service Portal which seems to be the biggest challenge. ... View more