Hello I'm really new to Service Now as Knowledge Manager and so please be patient with my complete lack of knowledge or ability to find what I'm looking for in the help documentation.  I'm also not sure our Product Owner is au fait with the Knowledge functionality. We are looking to move to the newer Knowledge portal (very behind the curve!) and are currently using Washington with the intent to upgrade to Yokohama in July. When I open the new Knowledge portal (see screenshots), there is a button that says "Ask a Question" which then redirects to a page called sqanda_new_question.  On that page, the Question box is greyed out but I can't for the life of me find any documentation that explains why and whether this is to do with a configuration setting that needs changing or if it's a licensing thing. When I go through the admin menu, I can't find anything that relates to questions or communities so I'm assuming we're not licensed for something or maybe we're missing a plug in but searching Google for ServiceNow "Ask a Question" feature isn't really helpful! Any constructive help anyone can give will be really appreciated. ... View more

Today we have the ownership group feature enabled. We want members of the ownership group to be able to go from Draft to publish. (no approvals needed) We only want approvals for non-members of the ownership group. Is this how the out of box workflow works?   We see in the documentation the following but does this mean ownership groups can directly publish articles?   "With an ownership group associated with a knowledge article, ownership group members can approve self-authored articles for publication. You can override this behavior by disabling the glide.knowman.ownership_group.allow_self_approval property. By default, the property is set to true."   Thanks Juliet    ... View more

Hi all, My team is using ServiceNow agile development 2.0, but we need guidance on the metrics, how can we see the metrics? ... View more

Hey y'all   Do you know if ServiceNow has a way to measure things like Readability Ease, Passive Percentage, and Reading level as they have in Microsoft word? I tried looking in the documentation, but I could not find anything.      Thanks in advance for the help   Frank Buttafarro ... View more

Discover how to create more inclusive Knowledge articles with the built-in Accessibility checker. Learn to identify and resolve accessibility issues quickly, ensuring your content is accessible to all users. Improve your Knowledge base with just a few clicks ... View more