Hello Everyone, I'm thrilled to join this lively community of ServiceNow enthusiasts! My name is Elwin, and I bring over 10 years of diverse IT experience in healthcare, now transitioning into the role of an innovative ServiceNow System Administrator.  My journey in IT has been quite the adventure, driven by my passion for problem-solving and my dedication to making organizations more efficient through technology. Recently, I had the opportunity to deepen my understanding of ServiceNow through hands-on projects and coursework in the ServiceNow NextGen Reskill Professional's Program and set to take my CSA this month.  I'm excited to engage with fellow professionals in this community, exchange insights, and explore potential collaborations. Whether it's discussing the latest ServiceNow developments or sharing ideas on IT service management best practices, I'm eager to contribute to our discussions. Looking forward to connecting with you all and exploring potential opportunities together.   ... View more

The Learning Home Dashboard is Epic's version of a knowledgebase.   The LHD is very limited in functionality and not very user friendly.  Interested in knowing if anyone has tried leveraging the EMR help integration to provide customers a better experience using ServiceNow or have come up with any other alternatives. ... View more

All,  How do you organize the teams and steps of the process for Epic Application?    Does each application have an Assignment Group (HIM, Ambulatory, MyChart, Willow etc.)? How do you track Lifecycle?  1. We triage issue/change and ensure proper priority is set 2. If Change - requires clinical approval. How do you document this? Are you using the Approvals functionality?  3. How do you indicate what step of the change lifecycle the change is in? Do you use stages/states?  Where and how do you document anticipated level of effort?  For any sites that share an instance of their Epic with another organization, how are you documenting review and approval of changes from each Org/Service Area?  Thanks,  Heather Hosking Epic Program Director CommUnityCare Health Centers heather.hosking@communitycaretx.org ... View more

I am working on setting up the service portfolio management module for a large healthcare organization.  We have the out of the box module and have began creating the Service Portfolio and hierarchical nodes however linking everything together is proving more difficult than anticipated.  I am looking for best practice on implementing service portfolio management within a healthcare organization.  Does anyone have usage and/or reporting examples of how Service Portfolio is working in their healthcare organization? ... View more

Hi We are planning to go live with our ServiceNow instance in a couple months and we are a healthcare entity. I am hoping other organizations can recommend software they use to wipe PHI out of their ServiceNow instance.   Thanks Linda Wong San Francisco Dept of Public Health linda.l.wong@sfdph.org   ... View more