Healthcare Special Interest Group - ServiceNow Community
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Healthcare Special Interest Group

Ask a Question

Group Activity

Best approach to populating the Location table for multi-state health system

Has anyone come up with a good approach to populating the Location table to support IT Service Management functions like INCs, CHG, RITM, etc.? How have you structured your location table, does it have a hierarchy?   Thanks ... View more
Blue
By Tera ContributorHealthcare Special Interest Group‎09-17-202409:34 AM
2,559 Views
11
0

Standard Changes for Epic EHR

Hello, Can anyone describe how their organization has created Standard Changes that are pre-authorized for Epic EHR changes. Our internal Epic team feel there is no use case to create standard changes for any of their work.   Thanks ... View more
Blue
By Tera ContributorHealthcare Special Interest Group 3 weeks ago
142 Views
2
0

Pharma LS - Business Process Experts / Consultants

Hello to the ServiceNow Life Sciences special interest group.     Steve Gomolka with DXC Healthcare & LS ServiceNow Business.   Seeking business process expertise from within / or closely connected / to the industry.    Research, Development Product Trials Regulatory Sales & Marketing Manufacturing / Supply Chain Join us at DXC to engage, collaborate and create EXTRA Value and improved ROI on the ServiceNow Platform.   To learn more:   steven.gomolka@dxc.com ... View more
Gomolka
By Giga ContributorHealthcare Special Interest Group‎02-27-202501:24 PM
84 Views
0
0

Modifying CHG Planned Start and End Date after NEW State

What is your organizations policy on allowing modification of Planned Start and End Date/Time of a CHG after it has been summited for Approval and is in Assess or Authorize State?   In what states can someone modify the CHG? ... View more
Blue
By Tera ContributorHealthcare Special Interest Group‎02-19-202507:25 AM
116 Views
1
0

Change Authority Board Membership

1. Who specific is a member of your CAB that approves changes that go to your CAB? 2. What is the approval policy for the CAB with those members? ie. All have to approve or majority or only any one member has to approve a CHG that goes to CAB?     ... View more
Blue
By Tera ContributorHealthcare Special Interest Group‎02-18-202510:48 AM
194 Views
2
0
More

Standard Changes for Epic EHR

Hello,Can anyone describe how their organization has created Standard Changes that are pre-authorized for Epic EHR changes. Our internal Epic team feel there is no use case to create standard changes for any of their work. Thanks

  • Question
  • Change Management
  • Standard Change Requests

Pharma LS - Business Process Experts / Consultants

Hello to the ServiceNow Life Sciences special interest group.     Steve Gomolka with DXC Healthcare & LS ServiceNow Business. Seeking business process expertise from within / or closely connected / to the industry.   Research, DevelopmentProduct Tria...

  • Question

Modifying CHG Planned Start and End Date after NEW State

What is your organizations policy on allowing modification of Planned Start and End Date/Time of a CHG after it has been summited for Approval and is in Assess or Authorize State? In what states can someone modify the CHG?

  • Question
  • Change Management

Change Authority Board Membership

1. Who specific is a member of your CAB that approves changes that go to your CAB?2. What is the approval policy for the CAB with those members? ie. All have to approve or majority or only any one member has to approve a CHG that goes to CAB?  

  • Question
  • Change Approval Policies
  • Change Management

Healthcare Locations (New or Moves)

I've been asked to find out how other healthcare organizations handle new locations or moving locations... not necessarily specific to ServiceNow itself. We have Epic as a system, and it seems that there is no set way with our IT Epic folks to create...

  • Question

Expedited Change

How many organizations added a fourth Change model of "Expedited"? If so what is the approval workflow for that expedited change?

  • Question
  • Change Management

Resolved! Service Catalog examples of Epic EHR requests

My organization is in the process of revamping our Service Catalog as we have recently introduce Demand Management, PPM, and the suite of SPM.  Before these apps were deployed, some Service Catalog entries were created that now would better align as ...

  • Question
  • Epic Council
  • Epic Integration
  • Service Catalog

Epic management in ServiceNow

All, How do you organize the teams and steps of the process for Epic Application?  Does each application have an Assignment Group (HIM, Ambulatory, MyChart, Willow etc.)?How do you track Lifecycle? 1. We triage issue/change and ensure proper priority...

  • Question

Adivasi Hair Oil Contact Number 99.72.08.38.81

Adivasi Hair Oil Contact Number 99.72.08.38.81  Adivasi Hair Oil Contact Number 99.72.08.38.81  Adivasi Hair Oil Contact Number 99.72.08.38.81 To buy the real Adivasi hair oil contact Number +91 99.72.08.38.81 Adivasi herbal hair oil is purely made f...

  • Question

CSDM for health system

Anyone have a well defined CsDM model for healthcare they are willing to share? did you follow IT4IT or TBM taxonomy?

  • Question

Employee Center Taxonomy Governance

We just finished implementing Employee Center (standard) and need to stand up a lightweight governance process to manage modifications to our taxonomy and connected content going forward.  Does anyone have an example of something like that or best pr...

  • Question
  • Employee Center
  • governance
  • Taxonomy

Assigning to Any Assignment Group Member

Hello, I am curious. Do you limit ITIL user to only be able to assign to assignment groups but not a member of that group or do you allow an ITIL user the ability to assign to assignment group members directly?

  • Question
View More
Group Information
Healthcare Special Interest Group

Healthcare Special Interest Group

Subscribe to ask your healthcare organization peers and experts implementation questions, discuss industry challenges, access resources, and learn about upcoming events that will help you harness the power of technology to deliver better care.
688 members
Open group
Created 09-02-2022
Members (688)
View all