Are you looking to get more involved in the SNUG Program? The timing could not be better as we look to reinvigorate the Sacramento SNUG ! We are looking for one or more customers to be the new SNUG Leader(s) for Sacramento! We are planning the next SNUG event to take place in the next month or two so it's the perfect time to get involved!   SNUG Leaders must be employed by a ServiceNow customer and not employed by a ServiceNow partner.    Here is a snapshot of the role of the SNUG Leader:  Participate in planning calls to ensure events are aligned to the needs of the SNUG community including dates, venues and topics  Help identify customer speakers  For in-person events, assist in getting hosts, and venue locations  Gather broader feedback on the needs of the group  Emcee at meetings if possible  Provide program feedback and ideas  Promote online community involvement by posting questions and blogs to encourage an on-going dialog with community members  The time commitment is roughly 1-2 hours/year for event planning and 6-8 hours attending the event if possible!   The ServiceNow team manages:  Invitations and registrations  Meeting planning and coordination  Venue and catering costs (in-person events)   SNUG Leaders play the important role of helping us ensure that members get the most value from attending SNUG meetings and to keep the conversation going by participating in the on-line SNUG community.  The planning and execution of the event is managed by ServiceNow.   SNUG Leaders play an elevated role within the community and receive special recognition at SNUG meetings, on-line, and at Knowledge. I have attached the Customer Participation guide as reference that explains the role further along with best practices for SNUG Leaders.   If you are interested, please send an email to tracy.obrien@servicenow.com or respond to this post in on the community. Please share more about your experience with ServiceNow and why you’re interested in being a SNUG Leader for Sacramento.     Tracy O'Brien -ServiceNow ... View more

Want to see if your bracket can compete against Gen AI, ServiceNow’s Chief Innovation Office Dave Wright, college basketball experts…or a 4 th grader? Well… shoot your shot!   Join the ServiceNow March Madness Bracket Challenge!    Fill out your bracket here for a chance to win great prizes before tomorrow (March 21) at 12:15 PM ET. ... View more

Dear SNUG Members,   Please join us this year by registering to attend Knowledge!   We are gaining momentum in-person with Knowledge 2024 in Las Vegas this year. Register to: Discover what you need to succeed in the era of AI. Visit the Expo to discover how the intelligent platform powers digital transformation. Learn from product experts, collaborate with peers, and be inspired by the art of the possible. Meet fellow members of the ServiceNow community to share ideas and best practices.   From inspiring keynotes to exciting breakouts and demos, don’t miss these three action-packed days. Bring your questions — and leave with the answers you need to infuse intelligence into every corner of your business.   Join us to celebrate the 10 th  year of CreatorCon! You can learn more about what we are planning for CreatorCon and the Community area by clicking here.   Please REGISTER TODAY to attend Knowledge24!   Tracy O’Brien Senior Manager, Global SNUG Program   ... View more

Hello, We have launched the HR Service desk and are working out system bugs we need to remedy.  When a case from the Employee Relations COE is closed, the "description" box is not longer visible unless the case is re-opened.  Does anyone know how to change the properties/permissions so that the "description" field remains visible after a case is closed? ... View more

Greetings!   We are a new to ServiceNow and at the beginning stages.  Wanted to find out if there are any other state departments who are willing to share how they setup their catalogs and share any templates.  We are excited to be on this journey and there are so many things to think about and can be overwhelming at times.    Any way you can share your stories, templates, successes, lessons learned, etc.?   Thank you in advance! Caroline  ... View more