This article guides you on sending notifications to groups through Microsoft Teams in their designated channels.Problem Statement : Notify ServiceNowTestChannel group in Teams channel when major incident is proposedPlugins to be installed : Microsoft...

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Getting started with ServiceNow for Microsoft 365 integrations

Did you know ServiceNow has deep integrations with Microsoft 365? These integrations are available to you today and can help drive employee and agent productivity. Join this webinar to familiarize yourself and understand all the features and funct...

Event
Virtual
Webinar

Microsoft Outlook integrations with Employee Center

Did you know ServiceNow Employee Center product has deep integrations with Microsoft Outlook, as part of ServiceNow for Microsoft 365 suite? Take your employee experience to the next level with Outlook integrations with some really cool features: ...

Event
Virtual
Webinar

Resolved! Ability to Auto-Record/Transcript Major Incident Teams Conference Calls and Retrieve Logs?

I am working on configuring and integrating the Notify connector for MS Teams, and use it's functionality to power the Collaborate tab with teams conferences. What I am interested in, is having the conference be recorded and transcribed, as well as s...

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Microsoft Teams integration throwing error after working fine before

I am working on a ServiceNow and Microsoft Teams integration PoC and at first, everything worked fine. At some point I could not start a teams chat from the incident form in ServiceNow anymore and I get an error message saying "You do not have a vali...

Question

Microsoft Teams is showing broken images for Output HTML control or image output (KB0961949)

Hi, I have set up a test Servicenow teams integration with our virtual agent. All is Ok with the connection, we are getting responses from the bot in Teams apart from the issue in the subject line. This is a problem as lots of our VA topics are rende...

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How to tag/mention a resource in MS Teams from a ServiceNow message

I have configured the MS Teams/ServiceNow integration successfully and I am posting INC record details to a desired MS Teams Channel. Does anybody know how to include an MS Teams Tag when sending over incident details? The integration looks fairly ...

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Microsoft Teams
ServiceNow for Teams

How to edit Virtual agent default messages in ms teams

Hey, everyoneWe want to edit the messages highlighted in red. I am able to find the table where can i edit the messages in first text box. sys_cs_provider_applicationBut i can't find the messages "I can help you with your question and requests" and t...

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[Virtual Agent] Popup MS Teams - not open to request a catalog item

Hi, guys!I'm trying to execute the popup on ms teams to request a catalog item, but it doesn't working. It's opening a new tab on browser.All the configurations is actived to this functionalityThe property sn_va_teams.view_non_video_msft_task_module ...

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Refine search results in virtual agent coming from contextual search

Hi,I am working on a virtual agent and using OOB Contextual search to find knowledge. The search results come from the article body and other places. Can we restrict the search query to short descriptions and metadata fields in the knowledge Article?...

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Now Assist

Getting Started! 3 Simple Steps to Integrate Microsoft Teams and ServiceNow!

In this article, you'll learn how to establish connection between ServiceNow and Microsoft. This is a requirement before you can enable any ServiceNow apps within Teams (Virtual Agent, Employee Center, etc.) In future articles, we will walk-throu...

Article

Notify Connector for MS Teams Configuration/Demo

Hello ServiceNow Gurus, Hope everyone is doing well. I am looking into the capabilities of Notify Connector for MS Teams in ServiceNow. Looking to see if there's a video demo on how to configure this app or detailed configuration article from start ...

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Resolved! Hyperlink to task in Opening message of Teams chat

Is it possible to add a dynamic hyperlink to the Incident/task, in the opening message of a Teams chat?Right now the default is; This chat log may be saved to better serve you in the future.We'd like it to have a clickable link to the task for both t...

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Posting ticket details to ms teams channel

With the removal of webhook from MS teams, I am trying to understand how workflow can function as the same way as webhook did. I have tried to set up using : Post to a channel when a webhook request is received.but unsure if my rest message for outbo...

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Platform Analytics: Dynamic Image or HTML filtering

In Platform Analytics, I have a dashboard where the user can pick a project (filter pill), then the appropriate reports update based on that filter. Which is working as expected. I am pulling from the pm_Project table for all the visualizations. We h...