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Featured New! AI Academy on Now Assist in Knowledge Management

The latest AI Academy session has been posted on Now Assist in Knowledge Management. If you want to know more about generating articles with generative AI and what we have coming out for May, this is the academy session for you! I'll do a longer...

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Featured Everything you need to know to get started with Next Experience, UI Builder, and Workspaces

Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...

Article

Featured Document Intelligence Quick Start Guide

Accelerate document processing with AI When business information lives in a document, it can be very hard to recover the value of that data and incorporate it into digital workflows. Some processes still require documents because there are no dig...

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Document Intelligence

Featured Join us at an ITOM Visibility Workshop in 2024

When it comes to your technology estate, you can’t manage what you don’t know about. Achieving complete visibility is the foundation of technology excellence. ServiceNow ITOM Visibility lets you establish complete visibility of your entire estate wit...

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Featured Knowledge Management Academy Past and Future Sessions

We're spinning up a new Academy series in 2024 for Knowledge Management! Our series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Managemen...

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SLA conditions result in SLA being cancelled when it is worked.

Hi, I am working on creating SLA for multiple tables and when i have made my conditions according to the requirements its working fine. However when testing i noticed that the status shows as cancelled when the SLA is done, you can see from the pictu...

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Exporting a Status Report to PowerPoint not showing RIDAC table data

Hi, We have created custom project status report templates based on customer requirement with reference to OOB templates. However, RIDAC table data is missing in PPT when we export the status report. Can someone please help if you came across this is...

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Integrate with Asana

I just installed the Asana spoke and not sure what to do next. I could not see Asana in OAUTH system registry.

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Asana Service now Integartion

I am required to Integrate Asana with ServiceNow, i am trying to configure the webhooks for Asana but still haven't reached there yet.Any documentation, links, or guidance will be helpful. Thanks !!

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Is there any rate Limits for Service Now API's?

Is there any rate Limits for Service Now API's

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Governance
Governance Risk and Compliance
Security Operations

Create a waffle same as SharePoint for office 365 applications on employee center header

Hi All, Our customer who is moving to EC Pro wants to have a ‘waffle’ on the top left side of the Employee center header, to recreate functionality provided by Microsoft (they are moving from a SharePoint intranet to EC Pro). We have already discuss...

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Resolved! Code Repository in ServiceNow Question vs. GitHub

A question came up from a client we are working with today. They stated, "I wish that the ServiceNow platform itself had a better code repository to save development work. When using scoped apps, it is easy to save work in GitHub, but anything on the...

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Assignee was unable to change the state of the incident to On-Hold as he is a member of Watchlist

Hello All, I created an incident and assigned to an user who is having admin role also but he was unable to change the state to On-hold because i added the same assignee in watchlist also, is this the Out Of the Box behavior?If i remove the assignee ...

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Resolved! Inventory modelling - Resource Specification versus CI

We need to model CFS, RFS, Resource and its Installed Base Item (IBI). Project is using OMT and CSM along with ITSM. There are 2 options:We can model CFS and RFS in OMT Service Specification and resource as Resource Specification. Further Resource S...

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Business Service, Technical Service, Application Service... Oh My.

Hello,It has been a few years since I have been involved in architecture/configuration discussion related to SNOW. Our organization is now looking to move to a new instances in attempts to get back to SNOW best practices. The conversations taking pla...

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Customer Service Management

Is there a way to record more granular detail on time tracking in Jira?

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Bi directional updates between ServiceNow and Jira getting into a loop

Morning All, I have set up the Jira spoke so that we can create Jira tickets from a ServiceNow record. I am using a copy of the incoming Webhook flow and have added the Summary and Description fields to this, so if either of these change in Jira it w...

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Flow Designer

how jira to servicenow indound inegration is done using webhook

how jira to servicenow inbound integration is done using webhook

Question

Lenovo API pulls Name information, but it is inaccurate as it compares serial numbers.

Attached is a script include that queries the alm_hardware table for serial numbers and then populates a custom table with the Name field column after it matches the serial numbers through the Lenovo API. However, the data pull is inaccurate. Looki...

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how to stop passing 'special instructions' value to before sc task activity in workflow

hi can anyone help me with scenario for when i submit a catalog item there are three sc tasks in where i have written a code in 2 and 3 rd sc task to display some value in special instructions field. What happening is that after i close complete 1 st...

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Incident Management
Problem Management
Request Management
Service Catalog
Service Desk
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