ServiceNow Community

Resolved! How do I test the vendor portal

I'm sending the assessments to a test vendor and a test primary contact. How do I access the vendor portal as the test primary contact? The contact has the vendor_contact role. The url https://companyname.service-now.com/svdp opens the portal but I ...

Question
Vendor Risk Management

What is the difference between the 'mobile' view form and the Mobile Screen records?

Hi everyone,It's first time that I'm working with the agent mobile app and I’m trying to better understand the differences between the 'Mobile' view on a form (for example, when configuring a form layout and selecting "Mobile") and the Screen records...

Question

How can I create relationship to show approvers on task level

I am trying to show approvers for the REQ and RITM on Task level so the resolvers don't have to go to the REQ or RITM to view the approvers.I tried to create Relationship in system definition but it didn't work. still showing no approvers on Task "A...

Question

Change font text color for Service Portal "Default" Brand

Where do I change the text font color for the Service Portal "Default" brand. It's not located under Branding Settings. I've inspected the elements and have been unable to locate this color in Themes, Style Sheets or Pages.

Question

Uncheck the default option in star type survey.

Hello community, good afternoon. I have a problem related to a survey that is sent to the user when his request has been completed.The user enters the satisfaction survey and the first question appears with the default answer but when he clicks anyw...

Question
Request Management

Rewind, Reflect, and Ride into CreatorCon!

Rewind, Reflect, and Ride Into CreatorCon As we cruise down the #RoadtoKnowledge, we’re hitting the brakes to look back at the moments that made CreatorCon unforgettable in the past. Whether you learned something game-changing, met someone inspiri...

blog

ownership group and publishing articles

Today we have the ownership group feature enabled.We want members of the ownership group to be able to go from Draft to publish. (no approvals needed)We only want approvals for non-members of the ownership group.Is this how the out of box workflow wo...

Question

Notification getting triggered for unexpected records and script throughs wrong calculation

Hi All,I have schedule job which triggers a event and that event triggers a notification. The contains a email script.Now I want send notification to the users when review date of the records remains 7days or 14days away from notification triggered d...

Question

Survey trigger not working

Hello All,Our instance is on Xanadu 8 and have a survey on table project stakeholder with trigger conditions : project is close complete and assessment recipient = yes Though the trigger conditions are met, the survey doesn't trigger. Please guide me...

Question

Copy short_description From "csdm_ci_service" to short_description in child "service_offering"

Hey guys! As the title implies, I need help with copying the short_description of the parent (cmdb_ci_service) business service and fill in the same information in the child service offering (service_offering) field called short_description. This is ...

Question

HR Tech Remix 2025

ServiceNow is excited to sponsor HR Tech Remix 2025 on May 20, International HR Day. Enjoy remixed content from recent HR Tech events, featuring fresh insights in an on-demand format. Register now for free! Our featured session: Revolutionizing HR...

Event

Assistance with JWT generation with Grouper integration

Good Morning All, We have been asked to attempt to integrate with the following application (Grouper) here:https://spaces.at.internet2.edu/display/Grouper/Grouper+web+services+-+authentication+-+self-service+JWT The authentication method available is...

Question

What’s new in the Washington release – Mobile

With the Now Platform® Washington release, our ongoing investments in the mobile platform prioritize key initiatives such as: enhancing developer tools for admins to maximize their value with the platformimproving agent productivity and employee self...

Article

Item Variable Assignment not passing updated value when we go back and select new

I have a select box variable in an order guide and I am passing the value selected to a similar select box which has same values in a catalog item via Item Variable Assignment. It works well when we do not change it, but do not work when we go back c...

Question

Best OooB setup to assign licenses?

Hello forum, We're planning to create a way for agents to assign licenses in a user-friendly way, without having to access tables directly - something like a portal/form/somewhere where they can go and pick the name of the user/device, entitlement an...

Question