Adding Custom Knowledge Base to Service Portal

pgarg · ‎04-19-2017

Hi All,

I have created custom Knowledge Base and the categories. I am able to see out of the box KB but not the custom in Service Portal.

How can i add this custom KB to Service Portal. Please help me to do this.

Regards,

Pooja Garg

Shahed Shah1 · ‎04-19-2017

Hi Pooja

Would this Documentation help? Configure search in Service Portal

Regards

Shahid

EDIT: There's been improvements to how search can be configured in the Istanbul release: Configure search in Service Portal

Harsh Vardhan · ‎04-19-2017

Hi Pooja,

Please check the thread below.

Show all Knowledge bases

Re: Helsinki Service Portal - Questions

there is not a straight forward solution for it. you might need to change or create your custom widget for it.

Widgets

goranlundqvist can give you the correct answer

Thanks,

Harshvardhan

Ujjawal Vishnoi · ‎04-20-2017

Hi Pooja,

Service Portal is designed in such a way that only one Knowledge Base can be configured on one portal. If you want your own knowledge base then you can configure it on Portal as mentioned below in Portal.

Also, Knowledge base can have n number of categories. But If knowledge category does not have any article in publish state then category will not be shown in the category widget of Knowledge base in Service Portal.

If you want your category should be present there then create atleast one article under that category in publish state.

If you want to customize it for all knowledge base then you will have to create your own widget.

Hope this helps.

Regards,

Ujjawal

Goran WitchDoc · ‎04-21-2017

And if you want more than one knowledge base in a portal, you need to do some more customization on for example widgets.

//Göran