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‎11-25-2013 03:02 AM
Hi All,
I was wondering if there is a checklist which lists down the points in ServiceNow system to check the quality of implementation. The checklist or document if followed would provide the reviewer a confidence that all the necessary things which had to be done has been done for implementing a clean high performing ServiceNow environment. This may be in terms of configuration, customization, integrations, workflows, table/application creation OR OOB feature usage.
Assistance would be appreciated.
Thanks,
Sharash
‎11-25-2013 03:35 AM
Hey,
it depends on what have been implemented, so you wont find any kind of general documentation. I always test implemented processes, email inbound and outbound, implemented webservices and other interfaces, datasources and transformation maps, master data, midserver. I also check over the day if there is any errors or warnings in logs.
This tests are always customer related so I have to modify my test cases and check lists.
Kind regards
‎11-25-2013 04:05 AM
Thanks Konstantin, Appreciate your help. I went through the wiki and forums, found a couple of documents related to cloning & upgrade best practices and checklists. Was just wondering if we have something for Post Implementation Review too.
Cheers,
Sharash