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impersonate user

learnow
Kilo Guru

Hello,

I would like to impersonate a user which I created on application table and why I can find that name from the impersonate list?

How can I manage that?

user im.PNG

27 REPLIES 27

shloke04
Giga Sage

Hi,



In order to impersonate a user you need to create the User reocrd on the User table(sys_user). Impersonation fetches only those entry/records which are there on the User table as shown below:



find_real_file.png



Hope this helps. Mark the answer as correct/helpful based on impact.



Regards,


Shloke


Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Hi Shloke Srivastava,


Thanks for your response, but I created a user on my application user table. It says that user can't enter to instance with needed roles? If I will grant my application User, he can't access to the instance as regularly created User [sys_user] ?


But there will be some solution. Because in my application I need only my users list to see and would like they can be able to use instance with granted roles. Is that doable?


Hi,



Can you check if Locked out field on user table is marked True? If both Locked out and Active is marked True, user name is not displayed in Impersonation List as well the user won't be able to login to the instance.



find_real_file.png



Hope this helps. Mark the answer as correct/helpful based on impact.



Regards,


Shloke


Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

damodarreddyp
ServiceNow Employee
ServiceNow Employee

may be user is inactive..