Getting an error “Invalid participants xyz and abc : Please add valid participants to start chat” when initiating Teams chat

[karishma3]

We are trying to integrate MS Teams with ServiceNow. We have followed below only steps from ServiceNow doc link - docs.servicenow.com/bundle/rome-employee-service-management/page/product/sn-teams/concept/setup-sn-ms-teams-single-tenant.html

1. Installed plugin ‘IT Service Management integration with Microsoft Teams’
2. Created Microsoft Azure application to authenticate Microsoft Teams users with ServiceNow
3. Authenticate users to access Employee Center dashboard
4. Verify and update application registry values
5. Register the Request Based Chat app for single tenant app with ServiceNow instance

Below steps we followed:

1. Clicked on ‘Start Microsoft Teams Chat’
2. Added participant 
3. Clicked on ‘Start Chat’

And then we get error shown in attached screenshot. 

Both users can login to MS Teams with same email IDs present on their ServiceNow user profile.

Are we missing anything?

Can you please help us with this?

[Harish18]

Hello Karishma, I got the same issue as yours for ITSM integration with MS Teams. Did you find the solution for your issue, if yes can you please let me know the steps you performed to troubleshoot.

Thanks,

Harish Reddy

[JahanzebB]

Getting the same error message. Commenting to see if anyone else in the community can help.

@karishma  or @Harish were you able to figure out what was causing this error?

[Hasan Sert]

Getting the same error message too..

I'm going to open a case

[rishabh12]

@Hasan Sert Did you got the fix for this.