View and Create Reports in Agent Workspace

[Hardik Panchal]

Hii All.

I'm new to ServiceNow and currently working on configuring Agent Workspace. 

Is there a way through which I can create or view reports in the Agent Workspace?

Currently when I try to click on any of the report it shows the below message.

Please Help.

[Alberto Consonn · Accepted solution]

Hi,

in Madrid release, this is NOT available. You can add a widget in the landing page of the Agent Workspace, but only starting from New York release.

So, you need to migrate your instance to New York release and activate the Performance Analytics plugin as described to the following official documentation:

https://docs.servicenow.com/bundle/newyork-performance-analytics-and-reporting/page/use/par-for-agen...

There are some limitations to keep in mind (probably these will be solved in the next release Orlando planned for Q1 2020😞

Configurations not available in Agent Workspace:

• Drilldown for Performance Analytics visualizations
• Performance Analytics time series: Show date range selector, Previous period chart, Show forecast range, configuring on-click behavior
• Reporting time series: Additional Group by, Display data table, drilldown, Legend, axis name styling
• Reporting single score: Drilldown views, configuring on-click behavior
• Reports that use MetricBase as a data source
• Reports based on a database view
• List report grouping ('Group by')

Hope this answer your question!

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[Emanuele Tempr1]

Hi,

is there a chance that drilldown will work in the Paris release? Because in Orlando was not implemented.

Thank you in advance,

Emanuele

[Runjay Patel]

Learn Agent Workspace from scratch to end with real world implementation and get live project hands-on.

Step by Steps implementation: https://www.youtube.com/playlist?list=PLIGcZxQaeEoj0XXBqTfReQwR44OeDYYb0

This Series help you to understand below topics

1. How to setup Agent Workspace
2. Plugins required.
3. Create Studio application for Agent Workspace.
4. Lading Page configuration in details.
5. List Layout and Categories configuration.
6. Form Layout, Header and Ribbon configuration
7. UI Actions and notifications.
8. Global search and Agent assist.
9. Live Agent chat configurations.
10. Integrate Connect Support with Agent Workspace
11. Difference between Agent Workspace and ITSM Agent Workspace?
12. Custom form for app: UI page, service portal widget or Agent Workspace component?
13. View and Create Reports in Agent Workspace
14. For LIVE AGENT where the service desk can access to the chat in back-end? via AGENT WORKSPACE OR CONNECT SUPPORT
15. Agent Workspace - convert incidents to Request Items and vice-versa
16. Add Knowledge search in Agent Workspace to Contextual form
17. UI Action to pop up Email from Agent Workspace
18. Bar Graph
19. Open frame API in Agent Workspace
20. How to use Assignment workbench in Agent Workspace?
21. Viewing Interaction Records in Agent Workspace
22. Agent Chat in Service Portal without Virtual Agent
23. And many more.