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How to make the work notes of Knowledge Feedback Task visible and editable?

V_PRB
Tera Expert

Hi Experts,

It seems that only members of the Ownership Group OR assigned user OR admin can update or see the work notes. I want the work notes should be visible and editable like Incident, where anyone is able to add notes to the task, as long as the task is open.

Notes: I have checked the OOTB acls and client side validation as well. there are two acls on table.work_notes and two on task.work_notes. after deactivating those two still the work note is not visible for non-admin user.

2 REPLIES 2

Yousaf
Mega Sage
Mega Sage

Hi Prashant,

Please Refer to this link 

 

Add a work notes journal field (with post button) to form

 

Mark Correct or Helpful if it helps

Hi Yousaf,

Table Knowledge_feedback_task is extented from task table and I want the OOTB should work.