CMS vs Service Portal in Helsinki

[aryandelhi]

Hello,

I'm new to ServiceNow. As Service Portal has been introduced in Helsinki release I'd like to know key differences between both with pros and cons.

Thanks for your help!!!

[Chuck Tomasi]

Hi Arayn,

Short answer:

CMS - legacy. Drag-n-drop for some. Mostly server side processing. Potentially Jelly customizations)

ServicePortal - modern. Drag-n-drop for some. Ability to build responsive AngularJS widgets and applications.

Content Management Step-By-Step Overview - ServiceNow Wiki

Service Portal

[aryandelhi]

Awesome!

Would be great if you can reply these:

- Is ServicePortal a replacement of CMS?

- When should go for CMS instead of ServicePortal?

- Is there any difference between these two for end user?

Thanks a lot for you kind response!

[Chuck Tomasi · Accepted solution]

- Is ServicePortal a replacement of CMS?

Replacement? CMS isn't going anywhere and will be supported for quite some time. Service Portal is more like "the next generation"

- When should go for CMS instead of ServicePortal?

I would recommend starting all new projects on Service Portal for easier maintainability going forward.

- Is there any difference between these two for end user?

A responsive interface (less clicking 'submit') to make things happen. Better performance. Consistent experience throughout the app. Those are the big ones.

[aryandelhi]

Million Thanks!