Knowledge Article template does not display article_type, article_body or wiki fields

litchick10 · ‎02-18-2020

The standard template has a "Wiki" field, an "article_type" field and "article_body" field. When article_type is set to "Wiki" the wiki field becomes available, when HTML is selected article body becomes available. I am trying to duplicate this functionality on a new template but the "article_type" field does not appear on form, even when added, same for wiki field and article_body. I cannot figure out why. See Pics

How it should work:

How it works in new template

(Form showing fields exists)

Form View

I am not sure if this is an ACL issue, UI issue or some other issue. Any help is greatly appreciated.

litchick10 · ‎02-18-2020

I ended up figuring it out on my own. There are 2 UI policies controlling this:

There is a UI Policy that prevents wiki on child tables: Hide Article Type, Text and Wiki Fields for Knowledge Child tables
- Deactivate this rule
There is a UI Policy that makes wiki visible/article body visible: Change visiblity on text and wiki when Acticle type is Wiki
- This needs to be replicated for each form you want to show wiki/article body

View solution in original post

litchick10 · ‎02-18-2020

I ended up figuring it out on my own. There are 2 UI policies controlling this:

There is a UI Policy that prevents wiki on child tables: Hide Article Type, Text and Wiki Fields for Knowledge Child tables
- Deactivate this rule
There is a UI Policy that makes wiki visible/article body visible: Change visiblity on text and wiki when Acticle type is Wiki
- This needs to be replicated for each form you want to show wiki/article body