incident.do Web service x SSO
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05-15-2012 08:49 AM
Good morning, I want to send the user credentials through SSO to use the incident.do web service. How can I do that?
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05-21-2012 01:49 AM
Have a read of the Web Services section on the wiki as a starting point - http://wiki.service-now.com/index.php?title=Web_Services
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05-21-2012 07:57 AM
The web services do not use the same authentication method as typical users who log into the system via a browser. The SOAP web services provided by ServiceNow are secured using Basic Authentication. This means you will need to pass basic authetnication header with your SOAP request. This is a standard mechanism and most SOAP API's support this method of sending authorization with SOAP.
The credentials will be checked against the instance itself and not against any LDAP or SSO Identity provider. Thus the user and password must be stored within the ServiceNow instance.
