Display RITM number under My Requests

[Brian Lancaster]

Under Self service we have a My Requests menu option.   After the user click on the request number it would display all the RITM numbers associated with that request.

Now after upgrading to Helsinki the RITM number are no longer visible.   How can we get this back?

[Midhun1]

Hi Brain,

Actually it is a   UI page, changing any thing from that UI page may have issues while upgrading..

[Pradeep Sharma · Accepted solution]

Hi Brian,

Here are the steps to get it back.

Go to Service catalog->Maintain cart layouts->Search for order status screen.

Now open the order status screen record and set "Request Item Number Column" to true.

Reference :

Configuring Cart Layouts - ServiceNow Wiki

[Brian Lancaster]

Thanks Pradeep that worked perfectly.

[Pradeep Sharma]

You are very welcome. Thank you for participating in the community!