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What is the difference between portal SP vs ESS

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wakespirit
Kilo Guru

‎02-20-2019 04:55 AM

Dear all,

Does anyone could clarify the difference between service now portal SP and ESS ?

When ESS is used compare to SP ?
Why ESS interface different from Sp ?

Thanks for those clarification

regards

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Jeff Currier
ServiceNow Employee
ServiceNow Employee

‎02-20-2019 06:42 AM

ESS (employee self service portal) is the old name for the ServiceNow portal and was commonly referred to as CMS.  This is now a legacy portal.  SP or Service Portal is the modern Service Portal in ServiceNow.  Any new work would/should use the Service Portal interface.

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Harsh Vardhan
Mega Patron
Mega Patron

‎02-20-2019 05:03 AM

ess : its content management site. 

sp: its portal page

 

both are different module in servicenow.

 

https://community.servicenow.com/community?id=community_question&sys_id=0e121721db101fc01dcaf3231f96...

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Jeff Currier
ServiceNow Employee
ServiceNow Employee

‎02-20-2019 06:42 AM

ESS (employee self service portal) is the old name for the ServiceNow portal and was commonly referred to as CMS.  This is now a legacy portal.  SP or Service Portal is the modern Service Portal in ServiceNow.  Any new work would/should use the Service Portal interface.