What is the role of the Service portal vs ServiceNow instance

[wakespirit]

Dear all,

I am new to service now and i am confused on the 2 different portals which are available :

- The instance portal
- The Service portal

What is the goal of the Service portal compare to the instance access ?

Thanks for clarification

regards

[Alberto Consonn]

Hi scal,

could you please better clarify what is instance portal for you? where did you find this name?

In the meanwhile, have a look of this document, it will help you a lot to understand the Service Portal:

Understanding Service Portal

Please, remember to mark Correct or Helpful if you find my response useful.

Cheers
Alberto

[wakespirit]

I call instance portal the url to access my dev service now instance or Prod instance

[Alberto Consonn · Accepted solution]

Okay, so you probably refer to the ServiceNow home, this is not a portal.

The Service Portal is designed for the end-users access, the "instance portal" should be used only for users with itil or admin role, like administrators or developers of your instance.

This is the main difference.

Please, remember to mark Correct or Helpful if you find my response useful.

Cheers
Alberto

[wakespirit]

ok that is clear now