how to create an incident in salesforce when an incident is created in servicenow(Case)?

[shinchan]

I have integrated servicenow to salesforce and able to create incidents in servicenow when its created in salesforce(written trigger in salesforce). I want to make it bi-directional.I.e.,Whenever incident is created in servicenow I want it to be created in salesforce org automatically.How can I achieve it?any trigger rules in servicenow?

[Ankur Bawiskar]

Hi Vinuta,

you need to consume the salesforce api and send the necessary details.

have after insert business rule on incident table and consume the REST or SOAP endpoint.

https://api.status.salesforce.com/v1/docs/#/

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[Pradeep Sharma]

Hello VInuta,

You may find the below thread helpful.

[Chandu Telu]

HI Vinuta,

Here is a video on how it is performed.

https://community.servicenow.com/external-link.jspa?url=https%3A//youtu.be/Dcpuel0AxWs

Below are some helping Link:

Salesforce.com Integration with Service-Now

Legacy:Integration - Salesforce.com - ServiceNow Wiki

https://community.servicenow.com/external-link.jspa?url=https%3A//store.servicenow.com/%24appstore.d...

Salesforce Developers