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04-13-2018 07:21 AM
Purpose:
The purpose of this document is to answer most commonly asked questions when configuring APM application in ServiceNow. The questions and the answers are focused on the use case of setting up an application inventory, and do not address other topics such as application assessments.
The following is the list of questions answered in this document.
Refer to earlier posts of Mark Bodman, Product Manager for APM on Application Inventory.
04-27-2018 11:06 AM
Sasi, this is a great introduction.
Would be curious to hear other's stories about building this from the very start. For example, what critical fields are there in the APM forms that reference other tables? From the diagram here, it's suggested to have Business Application, consuming Business Service. Business Service related to Software Model. And Business Capability as an extension of Business Application.
Any other suggested critical fields, mappings, ties, etc. from APM to other foundation/application/software tables?
05-01-2018 01:32 PM
Mark,
I tried to list some of the common data elements in question #1. Some of these like the Application family and Application category reference other APM tables. In some instances, ownership information reads from users and / or groups tables (e.g., assignment groups). Besides those fields, and relationships to other tables like services, capabilities, and software models, I can't think of any other links to other tables. Were you thinking of any other specific fields, and their reference to other tables?
04-28-2018 02:14 AM
Not a question but valuable content 🙂
05-01-2018 01:33 PM
Right, Arnoud. I need to see if I can change it to a different type of post. :). Let me know if you have any other questions.