Item Generation Progress doesn't move

[Filip Laznicka]

Hello,

I'm using the GRC plugin.

My Item Generation Progress for the controls has been stuck for hours and doesn't move. I can't delete the policy statement, remove the profiles types etc.

Do you have any idea how to fix it? The only solution I found is to restart the instance but I can't do that.

I have tried to kill it in Active Transactions but it show right up again.

Any help would be appreciated.

Regards,

Filip

[Filip Laznicka · Accepted solution]

Found it.

Check these tables and delete the items that may be stuck.

1.             sn_grc_item_generation

2.             sn_grc_profile_type_processing_element

[Pyskow]

i have the same issue, but where do you see whats stuck?

[Filip Laznicka]

Hi Bo,

go to table - sn_grc_profile_type_processing_element and sn_grc_item_generation you will see what is stuck.

Thanks

[drewsmithii]

I'm running into the same issue, when I go to the table, remove the record, and try the "Create Controls Automatically" again, it still doesn't process the request. I'm attempting to create controls within the Audit module to create a test case for using ServiceNow company-wide.