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‎01-27-2016 12:10 PM
A good amount of time ago our Knowledge module was configured, but as time has past, it is not configured in the way that would work best for us and our employees. Is there a way to reset the entire Knowledge module back to the OOB version to start fresh?
Solved! Go to Solution.
‎01-29-2016 02:48 AM
HI Ashley
Unfortunately there is no refresh/reset mechanism to reset the Knowledge Management application to the OOB version.
Having said that, one of the tricks that I do when trying to reset an application OOB is
(Ref: Resolve a skipped update)
Of course, before doing this you may want to clean up all the data first (remove it all maybe?) and then re-activate the plugin with the option of getting the test data, if desired.
I have not done this with the Knowledge Management application before, but hope this points you in the right direction
‎01-29-2016 02:48 AM
HI Ashley
Unfortunately there is no refresh/reset mechanism to reset the Knowledge Management application to the OOB version.
Having said that, one of the tricks that I do when trying to reset an application OOB is
(Ref: Resolve a skipped update)
Of course, before doing this you may want to clean up all the data first (remove it all maybe?) and then re-activate the plugin with the option of getting the test data, if desired.
I have not done this with the Knowledge Management application before, but hope this points you in the right direction
‎01-29-2016 03:57 AM
Hi Ashley,
What version of ServiceNow are you on and is there any specific requirement which enforces you to build KM process again?
ServiceNow KM V3 which is available from Fuji onwards provides the great flexibility in terms of Workflows.
What release of ServiceNow you are on?
‎01-29-2016 08:17 AM
We are currently on Fuji Patch 7 Hot Fix 5. I think our best bet will be to Shahid's suggestion. Thanks all!
‎01-29-2016 10:57 AM
Hi Ashley,
I am not sure if Shahid's solution will work in this case since Knowledge management comes OOB packaged with ServiceNow instance and I am not aware of the plugin for Knowledge management.
If you are on the Fuji, you can leverage the functionality of workflows for different knowledge bases.