New to ServiceNow's Policy, Compliance & Risk applications? Start here.

Eric Feron · ‎04-18-2019

Hello all,

as cyber-security concerns take a central place in the considerations of businesses large and small, an increasing number of companies are (rightly) investing in the ServiceNow's solutions to lower their risk profile. This is a fast growing industry. With fast growth come lots of people who are new to it (like me 🙂 ).

We want your business to be protected and we want you to be successful. This is why we have started here in the Governance, Risk and Compliance Community Forum, a new series of tutorials dedicated to new-comers Policy & Compliance and Risk.

We intend to share with you here the recommended practices, knowledge, advice and pointers that will help accelerate your journey to safety.

Do not hesitate to ask questions, you will get answers.

Welcome to ServiceNow 🙂

EF

Eric Feron · ‎07-15-2019

Here is the current list of "get started" tutorials for new customers:

Episode 1:

Prepare to implement Policy, Compliance and Risk

Episode 2:

Implement Policy, Compliance and Risk

Episode 3:

Find the right partner for your implementation

Episode 4:

What training is right for you?

Episode 5:

Profiles (Entities) for Governance, Risk and Compliance: why you need them and how to set them up.

Episode 6:

The Unified Compliance Framework (UCF) - What, why and how.

Episode 7:

Get started with Vendor Risk Management (demo)

Episode 8:

Entities (Profiles), all places, people and things

Episode 9:

Solve IT vendor risk

Episode 10:

Controls: Attestations, Indicators and Tests

Episode 11 (coming soon):

IT Compliance

Don't hesitate to request topics of interest.

View solution in original post

Eric Feron · ‎04-18-2019

I would like to take you on a journey, starting where you are today, wherever that is, and help you along your learning to success.

We have devised a little roadmap that should be relevant most of new comers. It emphasizes the destinations you can aspire to (like "Maturity level" 1, 2, 3 etc), utilizes the great expertise that can be found at NOW (Product Managers, Implementation Specialists, etc.) and the training assets available (Courses, Trainers) to offer you a step by step guide.

Here is (screenshot below) what this roadmap looks like today.

As I type these lines we have already held the first tutorials that took us through pre-implementation for both Policy & Compliance and Risk Management. We are now preparing the second episode of the series. It will cover what you need to do roll out and go live.

Enjoy, ask questions and let us know how we are doing.

Cheers,

EF

In more detail:

At the beginning, your processes are manual, based on emails and spreadsheets. They don’t scale well and you are very concerned with all the unknowns.

You need to prepare your implementation.

There are critical steps you have to follow to be successful fast.

View the 13-minute pre-implementation video tutorial, download the guide and ask questions.

More soon.

Eric Feron · ‎04-24-2019

We are now preparing the "Implementation" video tutorial.

Stay tuned, it will be out in a couple of weeks.

Subscribe to this thread for updates.

Eric Feron · ‎05-30-2019

In a new installment of our "New Customer" tutorials series, Mike Yancheson, Director of Global Security & Risk Alliances at ServiceNow guides us through the steps and approach to take in order to select the right partner for your implementation.

You will remember from the first episode that our specialists strongly advise to work with a certified partner (or ServiceNow Professional Services) to make sure that you get high value from the applications quickly and cost-effectively.

Watching this tutorial you will then know how to select the right partner for your journey.

As always, do not hesitate to ask questions here, ServiceNow and other customers with partners will provide answers.

Happy viewing.

jing3 · ‎05-31-2019

I would recommend updating your road map to include "Partner selection" video.