How to enable contextual search in the Service Portal?

[sabacerott]

I wanted to know how we can enable contextual search in our service portal. When a user wants to know how to reset the password for a certain program a knowledge base article will show up.

[sachin_namjoshi]

The contextual search results is now available for Service Portal in the ServiceNow App Store: https://store.servicenow.com/sn_appstore_store.do#!/store/application/579f6f044fc0f2007e2cfa218110c7...

Regards,

Sachin

[Pradeep Sharma · Accepted solution]

Hello Sabacerott,

You may find below links helpful.

Contextual Search in Service Portal for Istanbul?

Contextual search in Service Portal

ServiceNow KB: Contextual search on record producers does not work in Service Portal (KB0610534)

[amaradiswamy]

Hi Pradeep,

I used workaround provided to make it work in service portal. It is working fine for all KB articles but when i click on any catalog item which came in search results, it is redirecting me to same catalog form in service portal.

Thanks and regards

Swamy

[Anjana Singh]

Contextual Search widget is working in Service Portal however only for OOB Knowledge Bases but not work for user-created knowledge bases.

When I am searching in Record producer in platform then it is searching in knowledge base that I have created. (because i have configured Filter for Configuration Record Producer)

BUT same search is not working in SP,  its searching in entire list of Knowledge bases not in the one which I have defined in filters.

Please help