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02-16-2016 09:15 AM
We have edited the default "New Article" template that is applied to new articles in the knowledge base. This template is applied correctly when a user navigates to Knowledge -> Create New. However, when a user navigates to Self Service -> Knowledge -> Create Content, the template is not applied. Any ideas as to why this isn't working? Here is the template:
Solved! Go to Solution.
02-22-2016 07:28 AM
Steps to implement this are documented in section 6 - 'Automatically Applying Templates to New Records' in the Wiki below:
>>>>> http://wiki.servicenow.com/index.php?title=Creating_a_Template#Applying_a_Template_in_Script
Basically, you would create a new template with the template name same as the table name 'kb_knowledge' in this case. This will allow the system to apply this template as the default when Create New/Content record is selected for the specific table.
02-22-2016 07:28 AM
Steps to implement this are documented in section 6 - 'Automatically Applying Templates to New Records' in the Wiki below:
>>>>> http://wiki.servicenow.com/index.php?title=Creating_a_Template#Applying_a_Template_in_Script
Basically, you would create a new template with the template name same as the table name 'kb_knowledge' in this case. This will allow the system to apply this template as the default when Create New/Content record is selected for the specific table.
05-11-2022 05:55 AM
This link is broken, any leads on this please