Can the widgets in the Service Portal be used in the Performance Analytics Dashboards?

[nigellowe]

Some of the new widgets available in the Service Portal are great and just the type of view that we have been looking for in Performance Analytics Dashboards.   Specifically the service status widgets.

Can these widgets used in the Performance Analytics Dashboards?   If not are there any equivalent out of the box widgets that create this this type of visualization?

[larstange]

HI

That would be a "No".

The Service Portal does not have anything in common with Performance Analytics

[nigellowe]

Thanks Lars - bit annoying that.   This widget view is something our service managers have been after for a while and we haven't be able to provide until we moved to Helsinki.

Are you aware of an equivalent dashboard in PA?   Also, do you know also if the widgets can be viewed by users who generally work in the UI interface rather than having to go through the portal?

Most of this resolves around the service availability requirements from Service Management and communicating performance with their stakeholders.

[larstange]

Sorry Nigel

The Service Portal is completely stand alone - no part of it can be used outside of it.

[larstange]

There is a solution on ServiceNow Share which allows you to pull PA widgets into Service Portal