webservice criando uma solicitação / request - sc_... - ServiceNow Community

webservice criando uma solicitação / request - sc_req_item

tiagomacul
Mega Sage

‎02-19-2018 09:32 AM

webservice criando uma solicitação / request - sc_req_item

Acesso a documentação

 

https://<instance>.service-now.com/sc_req_item.do?WSDL

.

 

<wsdl:definitions xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/" xmlns:mime="http://schemas.xmlsoap.org/wsdl/mime/" xmlns:tns="http://www.service-now.com/sc_req_item" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:http="http://schemas.xmlsoap.org/wsdl/http/" xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" targetNamespace="http://www.service-now.com/sc_req_item">
<wsdl:types>
<xsd:schema elementFormDefault="unqualified" targetNamespace="http://www.service-now.com/sc_req_item">
<xsd:element name="getKeys">
<xsd:complexType>
<xsd:sequence>
<xsd:element maxOccurs="1" minOccurs="0" name="active" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="activity_due" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="additional_assignee_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="approval" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="approval_history" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="approval_set" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="assigned_to" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="assignment_group" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="backordered" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="billable" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="business_duration" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="business_service" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="calendar_duration" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="cat_item" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="close_notes" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="closed_at" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="closed_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="cmdb_ci" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="comments" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="comments_and_work_notes" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="company" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="configuration_item" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="contact_type" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="context" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="correlation_display" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="correlation_id" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="delivery_plan" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="delivery_task" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="description" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="due_date" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="escalation" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="estimated_delivery" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="expected_start" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="follow_up" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="group_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="impact" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="knowledge" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="location" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="made_sla" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="number" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="opened_at" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="opened_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="order" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="order_guide" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="parent" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="price" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="priority" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="quantity" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="reassignment_count" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="recurring_frequency" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="recurring_price" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="request" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sc_catalog" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="short_description" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sla_due" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="stage" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="state" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_class_name" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_created_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_created_on" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_domain" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_domain_path" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_mod_count" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_updated_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_updated_on" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="time_worked" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="upon_approval" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="upon_reject" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="urgency" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="user_input" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="watch_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_end" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_notes" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_notes_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_start" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="__use_view" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="__encoded_query" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="__limit" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="__first_row" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="__last_row" type="xsd:string"/>
</xsd:sequence>
</xsd:complexType>
</xsd:element>
<xsd:element name="getKeysResponse">
<xsd:complexType>
<xsd:sequence>
<xsd:element maxOccurs="unbounded" minOccurs="0" name="sys_id" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="count" type="xsd:string"/>
</xsd:sequence>
</xsd:complexType>
</xsd:element>
<xsd:element name="get">
<xsd:complexType>
<xsd:sequence>
<xsd:element maxOccurs="1" minOccurs="1" name="sys_id" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="__use_view" type="xsd:string"/>
</xsd:sequence>
</xsd:complexType>
</xsd:element>
<xsd:element name="getResponse">
<xsd:complexType>
<xsd:sequence>
<xsd:element maxOccurs="1" minOccurs="0" name="active" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="activity_due" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="additional_assignee_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="approval" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="approval_set" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="assigned_to" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="assignment_group" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="backordered" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="billable" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="business_duration" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="business_service" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="calendar_duration" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="cat_item" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="close_notes" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="closed_at" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="closed_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="cmdb_ci" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="comments_and_work_notes" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="company" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="configuration_item" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="contact_type" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="context" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="correlation_display" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="correlation_id" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="delivery_plan" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="delivery_task" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="description" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="due_date" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="escalation" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="estimated_delivery" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="expected_start" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="follow_up" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="group_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="impact" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="knowledge" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="location" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="made_sla" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="number" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="opened_at" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="opened_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="order" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="order_guide" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="parent" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="price" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="priority" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="quantity" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="reassignment_count" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="recurring_frequency" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="recurring_price" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="request" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sc_catalog" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="short_description" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sla_due" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="stage" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="state" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_class_name" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_created_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_created_on" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_domain" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_domain_path" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_id" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_mod_count" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_updated_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_updated_on" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="time_worked" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="upon_approval" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="upon_reject" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="urgency" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="user_input" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="watch_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_end" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_notes_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_start" type="xsd:string"/>
</xsd:sequence>
</xsd:complexType>
</xsd:element>
<xsd:element name="getRecords">
<xsd:complexType>
<xsd:sequence>
<xsd:element maxOccurs="1" minOccurs="0" name="active" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="activity_due" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="additional_assignee_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="approval" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="approval_history" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="approval_set" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="assigned_to" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="assignment_group" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="backordered" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="billable" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="business_duration" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="business_service" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="calendar_duration" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="cat_item" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="close_notes" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="closed_at" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="closed_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="cmdb_ci" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="comments" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="comments_and_work_notes" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="company" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="configuration_item" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="contact_type" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="context" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="correlation_display" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="correlation_id" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="delivery_plan" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="delivery_task" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="description" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="due_date" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="escalation" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="estimated_delivery" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="expected_start" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="follow_up" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="group_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="impact" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="knowledge" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="location" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="made_sla" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="number" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="opened_at" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="opened_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="order" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="order_guide" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="parent" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="price" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="priority" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="quantity" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="reassignment_count" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="recurring_frequency" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="recurring_price" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="request" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sc_catalog" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="short_description" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sla_due" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="stage" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="state" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_class_name" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_created_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_created_on" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_domain" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_domain_path" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_id" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_mod_count" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_updated_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_updated_on" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="time_worked" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="upon_approval" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="upon_reject" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="urgency" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="user_input" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="watch_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_end" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_notes" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_notes_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_start" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="__use_view" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="__encoded_query" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="__limit" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="__first_row" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="__last_row" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="__order_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="__order_by_desc" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="__exclude_columns" type="xsd:string"/>
</xsd:sequence>
</xsd:complexType>
</xsd:element>
<xsd:element name="getRecordsResponse">
<xsd:complexType>
<xsd:sequence>
<xsd:element maxOccurs="unbounded" minOccurs="0" name="getRecordsResult">
<xsd:complexType>
<xsd:sequence>
<xsd:element maxOccurs="1" minOccurs="0" name="active" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="activity_due" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="additional_assignee_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="approval" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="approval_set" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="assigned_to" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="assignment_group" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="backordered" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="billable" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="business_duration" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="business_service" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="calendar_duration" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="cat_item" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="close_notes" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="closed_at" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="closed_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="cmdb_ci" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="comments_and_work_notes" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="company" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="configuration_item" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="contact_type" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="context" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="correlation_display" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="correlation_id" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="delivery_plan" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="delivery_task" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="description" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="due_date" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="escalation" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="estimated_delivery" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="expected_start" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="follow_up" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="group_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="impact" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="knowledge" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="location" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="made_sla" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="number" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="opened_at" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="opened_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="order" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="order_guide" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="parent" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="price" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="priority" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="quantity" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="reassignment_count" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="recurring_frequency" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="recurring_price" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="request" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sc_catalog" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="short_description" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sla_due" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="stage" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="state" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_class_name" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_created_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_created_on" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_domain" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_domain_path" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_id" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_mod_count" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_updated_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_updated_on" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="time_worked" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="upon_approval" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="upon_reject" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="urgency" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="user_input" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="watch_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_end" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_notes_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_start" type="xsd:string"/>
</xsd:sequence>
</xsd:complexType>
</xsd:element>
</xsd:sequence>
</xsd:complexType>
</xsd:element>
<xsd:element name="update">
<xsd:complexType>
<xsd:sequence>
<xsd:element maxOccurs="1" minOccurs="0" name="active" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="activity_due" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="additional_assignee_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="approval" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="approval_history" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="approval_set" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="assigned_to" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="assignment_group" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="backordered" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="billable" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="business_duration" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="business_service" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="calendar_duration" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="cat_item" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="close_notes" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="closed_at" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="closed_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="cmdb_ci" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="comments" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="comments_and_work_notes" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="company" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="configuration_item" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="contact_type" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="context" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="correlation_display" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="correlation_id" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="delivery_plan" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="delivery_task" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="description" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="due_date" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="escalation" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="estimated_delivery" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="expected_start" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="follow_up" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="group_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="impact" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="knowledge" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="location" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="made_sla" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="number" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="opened_at" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="opened_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="order" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="order_guide" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="parent" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="price" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="priority" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="quantity" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="reassignment_count" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="recurring_frequency" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="recurring_price" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="request" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sc_catalog" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="short_description" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sla_due" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="stage" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="state" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="1" name="sys_id" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="time_worked" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="upon_approval" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="upon_reject" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="urgency" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="user_input" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="watch_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_end" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_notes" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_notes_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_start" type="xsd:string"/>
</xsd:sequence>
</xsd:complexType>
</xsd:element>
<xsd:element name="updateResponse">
<xsd:complexType>
<xsd:sequence>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_id" type="xsd:string"/>
</xsd:sequence>
</xsd:complexType>
</xsd:element>
<xsd:element name="insert">
<xsd:complexType>
<xsd:sequence>
<xsd:element maxOccurs="1" minOccurs="0" name="active" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="activity_due" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="additional_assignee_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="approval" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="approval_history" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="approval_set" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="assigned_to" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="assignment_group" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="backordered" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="billable" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="business_duration" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="business_service" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="calendar_duration" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="cat_item" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="close_notes" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="closed_at" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="closed_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="cmdb_ci" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="comments" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="comments_and_work_notes" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="company" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="configuration_item" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="contact_type" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="context" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="correlation_display" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="correlation_id" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="delivery_plan" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="delivery_task" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="description" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="due_date" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="escalation" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="estimated_delivery" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="expected_start" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="follow_up" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="group_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="impact" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="knowledge" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="location" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="made_sla" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="number" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="opened_at" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="opened_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="order" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="order_guide" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="parent" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="price" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="priority" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="quantity" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="reassignment_count" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="recurring_frequency" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="recurring_price" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="request" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sc_catalog" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="short_description" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sla_due" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="stage" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="state" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="time_worked" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="upon_approval" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="upon_reject" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="urgency" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="user_input" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="watch_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_end" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_notes" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_notes_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_start" type="xsd:string"/>
</xsd:sequence>
</xsd:complexType>
</xsd:element>
<xsd:element name="insertResponse">
<xsd:complexType>
<xsd:sequence>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_id" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="number" type="xsd:string"/>
</xsd:sequence>
</xsd:complexType>
</xsd:element>
<xsd:element name="deleteMultiple">
<xsd:complexType>
<xsd:sequence>
<xsd:element maxOccurs="1" minOccurs="0" name="active" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="activity_due" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="additional_assignee_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="approval" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="approval_history" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="approval_set" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="assigned_to" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="assignment_group" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="backordered" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="billable" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="business_duration" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="business_service" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="calendar_duration" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="cat_item" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="close_notes" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="closed_at" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="closed_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="cmdb_ci" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="comments" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="comments_and_work_notes" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="company" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="configuration_item" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="contact_type" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="context" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="correlation_display" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="correlation_id" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="delivery_plan" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="delivery_task" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="description" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="due_date" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="escalation" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="estimated_delivery" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="expected_start" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="follow_up" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="group_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="impact" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="knowledge" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="location" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="made_sla" type="xsd:boolean"/>
<xsd:element maxOccurs="1" minOccurs="0" name="number" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="opened_at" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="opened_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="order" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="order_guide" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="parent" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="price" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="priority" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="quantity" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="reassignment_count" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="recurring_frequency" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="recurring_price" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="request" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sc_catalog" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="short_description" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sla_due" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="stage" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="state" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_class_name" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_created_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_created_on" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_domain" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_domain_path" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_id" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_mod_count" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_updated_by" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="sys_updated_on" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="time_worked" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="upon_approval" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="upon_reject" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="urgency" type="xsd:integer"/>
<xsd:element maxOccurs="1" minOccurs="0" name="user_input" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="watch_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_end" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_notes" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_notes_list" type="xsd:string"/>
<xsd:element maxOccurs="1" minOccurs="0" name="work_start" type="xsd:string"/>
</xsd:sequence>
</xsd:complexType>
</xsd:element>
<xsd:element name="deleteMultipleResponse">
<xsd:complexType>
<xsd:sequence>
<xsd:element maxOccurs="1" minOccurs="0" name="count" type="xsd:string"/>
</xsd:sequence>
</xsd:complexType>
</xsd:element>
<xsd:element name="deleteRecord">
<xsd:complexType>
<xsd:sequence>
<xsd:element maxOccurs="1" minOccurs="1" name="sys_id" type="xsd:string"/>
</xsd:sequence>
</xsd:complexType>
</xsd:element>
<xsd:element name="deleteRecordResponse">
<xsd:complexType>
<xsd:sequence>
<xsd:element maxOccurs="1" minOccurs="0" name="count" type="xsd:string"/>
</xsd:sequence>
</xsd:complexType>
</xsd:element>
</xsd:schema>
</wsdl:types>
<wsdl:message name="deleteMultipleSoapOut">
<wsdl:part name="sc_req_item" element="tns:deleteMultipleResponse"></wsdl:part>
</wsdl:message>
<wsdl:message name="getKeysSoapIn">
<wsdl:part name="sc_req_item" element="tns:getKeys"></wsdl:part>
</wsdl:message>
<wsdl:message name="getSoapOut">
<wsdl:part name="sc_req_item" element="tns:getResponse"></wsdl:part>
</wsdl:message>
<wsdl:message name="getRecordsSoapIn">
<wsdl:part name="sc_req_item" element="tns:getRecords"></wsdl:part>
</wsdl:message>
<wsdl:message name="insertSoapIn">
<wsdl:part name="sc_req_item" element="tns:insert"></wsdl:part>
</wsdl:message>
<wsdl:message name="updateSoapOut">
<wsdl:part name="sc_req_item" element="tns:updateResponse"></wsdl:part>
</wsdl:message>
<wsdl:message name="getRecordsSoapOut">
<wsdl:part name="sc_req_item" element="tns:getRecordsResponse"></wsdl:part>
</wsdl:message>
<wsdl:message name="deleteMultipleSoapIn">
<wsdl:part name="sc_req_item" element="tns:deleteMultiple"></wsdl:part>
</wsdl:message>
<wsdl:message name="insertSoapOut">
<wsdl:part name="sc_req_item" element="tns:insertResponse"></wsdl:part>
</wsdl:message>
<wsdl:message name="deleteRecordSoapIn">
<wsdl:part name="sc_req_item" element="tns:deleteRecord"></wsdl:part>
</wsdl:message>
<wsdl:message name="updateSoapIn">
<wsdl:part name="sc_req_item" element="tns:update"></wsdl:part>
</wsdl:message>
<wsdl:message name="getKeysSoapOut">
<wsdl:part name="sc_req_item" element="tns:getKeysResponse"></wsdl:part>
</wsdl:message>
<wsdl:message name="deleteRecordSoapOut">
<wsdl:part name="sc_req_item" element="tns:deleteRecordResponse"></wsdl:part>
</wsdl:message>
<wsdl:message name="getSoapIn">
<wsdl:part name="sc_req_item" element="tns:get"></wsdl:part>
</wsdl:message>
<wsdl:portType name="ServiceNowSoap">
<wsdl:operation name="insert">
<wsdl:input message="tns:insertSoapIn"></wsdl:input>
<wsdl:output message="tns:insertSoapOut"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="update">
<wsdl:input message="tns:updateSoapIn"></wsdl:input>
<wsdl:output message="tns:updateSoapOut"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="deleteMultiple">
<wsdl:input message="tns:deleteMultipleSoapIn"></wsdl:input>
<wsdl:output message="tns:deleteMultipleSoapOut"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="getKeys">
<wsdl:input message="tns:getKeysSoapIn"></wsdl:input>
<wsdl:output message="tns:getKeysSoapOut"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="deleteRecord">
<wsdl:input message="tns:deleteRecordSoapIn"></wsdl:input>
<wsdl:output message="tns:deleteRecordSoapOut"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="get">
<wsdl:input message="tns:getSoapIn"></wsdl:input>
<wsdl:output message="tns:getSoapOut"></wsdl:output>
</wsdl:operation>
<wsdl:operation name="getRecords">
<wsdl:input message="tns:getRecordsSoapIn"></wsdl:input>
<wsdl:output message="tns:getRecordsSoapOut"></wsdl:output>
</wsdl:operation>
</wsdl:portType>
<wsdl:binding name="ServiceNowSoap" type="tns:ServiceNowSoap">
<soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http"/>
<wsdl:operation name="insert">
<soap:operation soapAction="http://www.service-now.com/sc_req_item/insert" style="document"/>
<wsdl:input>
<soap:body use="literal"/>
</wsdl:input>
<wsdl:output>
<soap:body use="literal"/>
</wsdl:output>
</wsdl:operation>
<wsdl:operation name="update">
<soap:operation soapAction="http://www.service-now.com/sc_req_item/update" style="document"/>
<wsdl:input>
<soap:body use="literal"/>
</wsdl:input>
<wsdl:output>
<soap:body use="literal"/>
</wsdl:output>
</wsdl:operation>
<wsdl:operation name="deleteMultiple">
<soap:operation soapAction="http://www.service-now.com/sc_req_item/deleteMultiple" style="document"/>
<wsdl:input>
<soap:body use="literal"/>
</wsdl:input>
<wsdl:output>
<soap:body use="literal"/>
</wsdl:output>
</wsdl:operation>
<wsdl:operation name="getKeys">
<soap:operation soapAction="http://www.service-now.com/sc_req_item/getKeys" style="document"/>
<wsdl:input>
<soap:body use="literal"/>
</wsdl:input>
<wsdl:output>
<soap:body use="literal"/>
</wsdl:output>
</wsdl:operation>
<wsdl:operation name="deleteRecord">
<soap:operation soapAction="http://www.service-now.com/sc_req_item/deleteRecord" style="document"/>
<wsdl:input>
<soap:body use="literal"/>
</wsdl:input>
<wsdl:output>
<soap:body use="literal"/>
</wsdl:output>
</wsdl:operation>
<wsdl:operation name="get">
<soap:operation soapAction="http://www.service-now.com/sc_req_item/get" style="document"/>
<wsdl:input>
<soap:body use="literal"/>
</wsdl:input>
<wsdl:output>
<soap:body use="literal"/>
</wsdl:output>
</wsdl:operation>
<wsdl:operation name="getRecords">
<soap:operation soapAction="http://www.service-now.com/sc_req_item/getRecords" style="document"/>
<wsdl:input>
<soap:body use="literal"/>
</wsdl:input>
<wsdl:output>
<soap:body use="literal"/>
</wsdl:output>
</wsdl:operation>
</wsdl:binding>
<wsdl:service name="ServiceNow_sc_req_item">
<wsdl:port name="ServiceNowSoap" binding="tns:ServiceNowSoap">
<soap:address location="https://dev14014.service-now.com/sc_req_item.do?SOAP"/>
</wsdl:port>
</wsdl:service>
</wsdl:definitions>

 

.

 

 Endereço do Post

POST https://<instance>.service-now.com/api/now/table/{tableName}

 

 Exemplo CURL

curl "https://<instance>.service-now.com/api/now/table/sc_req_item" \
--request POST \
--header "Accept:application/json" \
--user 'admin':'admin'

 

Exemplo Python

#Need to install requests package for python
#easy_install requests
import requests

# Set the request parameters
url = 'https://<instance>.service-now.com/api/now/table/sc_req_item'

# Eg. User name="admin", Password="admin" for this code sample.
user = 'admin'
pwd = 'admin'

# Set proper headers
headers = {"Content-Type":"application/json","Accept":"application/json"}

# Do the HTTP request
response = requests.post(url, auth=(user, pwd), headers=headers )

# Check for HTTP codes other than 200
if response.status_code != 200: 
    print('Status:', response.status_code, 'Headers:', response.headers, 'Error Response:',response.json())
    exit()

# Decode the JSON response into a dictionary and use the data
data = response.json()
print(data)

 

Exemplo Ruby

 #!/usr/bin/env ruby
 
 require 'base64'
 
 # https://rubygems.org/gems/json
 # Example install using gem
 #   gem install json
 require 'json'
 
 # https://rubygems.org/gems/rest-client
 # Example install using gem
 #   gem install rest-client
 require 'rest_client'
 
 # Set the request parameters
 url = 'https://<instance>.service-now.com/api/now/table/sc_req_item'
 
 # Eg. User name="admin", Password="admin" for this code sample.
user = 'admin'
pwd = 'admin'

request_body_map = "";
 
 begin
   response = RestClient.post("#{url}", 
                              {:authorization => "Basic #{Base64.strict_encode64("#{user}:#{pwd}")}",
                              
                              :accept => 'application/json'
                              })
   puts "#{response.to_str}"
   puts "Response status: #{response.code}"
   response.headers.each { |k,v|
     puts "Header: #{k}=#{v}"
   }
 
 rescue => e
   puts "ERROR: #{e}"
 end

 

Exemplo JavaScript

var requestBody = ""; 

var client=new XMLHttpRequest();
client.open("post","https://<instance>.service-now.com/api/now/table/sc_req_item");

client.setRequestHeader('Accept','application/json');
client.setRequestHeader('Content-Type','application/json');

//Eg. UserName="admin", Password="admin" for this code sample.
client.setRequestHeader('Authorization', 'Basic '+btoa('admin'+':'+'admin'));

client.onreadystatechange = function() { 
	if(this.readyState == this.DONE) {
		document.getElementById("response").innerHTML=this.status + this.response; 
	}
}; 
client.send(requestBody);

 

Exemplo Perl

 #!/usr/bin/env perl -w
 use strict;
 use warnings;
 use MIME::Base64;
 
 # http://search.cpan.org/~makamaka/JSON/lib/JSON.pm
 # Example install using cpanm:
 #   sudo cpanm -i JSON
 use JSON;
 
 # http://search.cpan.org/~mcrawfor/REST-Client/lib/REST/Client.pm
 # Example install using cpanm:
 #   sudo cpanm -i REST::Client
 use REST::Client;
 
 # Set the request parameters
 my $host = 'https://<instance>.service-now.com';
 
 # Eg. User name="admin", Password="admin" for this code sample.
 my $user = 'admin';
 my $pwd = 'admin';

 
 my $client = REST::Client->new(host => $host);
 
 my $encoded_auth = encode_base64("$user:$pwd", '');
 
 $client->POST("/api/now/table/sc_req_item",
                
                {'Authorization' => "Basic $encoded_auth",
                 
                 'Accept' => 'application/json'}); 
 
 print 'Response: ' . $client->responseContent() . "\n";
 print 'Response status: ' . $client->responseCode() . "\n";
 foreach ( $client->responseHeaders() ) {
   print 'Header: ' . $_ . '=' . $client->responseHeader($_) . "\n";
 }

 

Exemplo Powershell

# Eg. User name="admin", Password="admin" for this code sample.
$user = "admin"
$pass = "admin"

# Build auth header
$base64AuthInfo = [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes(("{0}:{1}" -f $user, $pass)))

# Set proper headers
$headers = New-Object "System.Collections.Generic.Dictionary[[String],[String]]"
$headers.Add('Authorization',('Basic {0}' -f $base64AuthInfo))
$headers.Add('Accept','application/json')


# Specify endpoint uri
$uri = "https://<instance>.service-now.com/api/now/table/sc_req_item"

# Specify HTTP method
$method = "post"


{request.body ? "$body = \"" :""}}

# Send HTTP request
$response = Invoke-WebRequest -Headers $headers -Method $method -Uri $uri 

# Print response
$response.RawContent

 

Exemplo C#

rtbResponse.Text  = "";
            bool retorno = false;
            string userName = txtUser.Text;
            string password = txtPassword.Text;

            var url = "https://<instance>.service-now.com/api/now/table/sc_req_item";
            System.Net.HttpWebRequest request = (System.Net.HttpWebRequest)System.Net.WebRequest.Create(url);
            request.Method = "POST";
            request.KeepAlive = true;
            request.Proxy.Credentials = System.Net.CredentialCache.DefaultCredentials;
            request.UseDefaultCredentials = true;
            request.Credentials = new System.Net.NetworkCredential(userName, password, "");

            request.ContentType = "application/json";
            //request.Accept = "application/json";

            string postData = "{ 'short_description' : 'Titulo da solicitação',";
            postData += "'description' : 'Descrição da solicitação',";
            postData += "'u_affected_end_user' : '7fe2d5ea0f61c300844ce0ba42050ef7',";
            
            postData += "'state' : '3',";
            postData += "'u_stage' : '3',";
            postData += "'contact_type' : 'URA',";
            //postData += "'priority' : '4',";
            
            //postData += "'cat_item' : 'f85c60fe0f794780844ce0ba42050e72',";
            postData += "'assignment_group' : 'd8e0e6940fc707001bb14d6a42050efa'";
            postData += "}";

            

                


            byte[] byteArray = Encoding.UTF8.GetBytes(postData);
            request.ContentLength = byteArray.Length;
            System.IO.Stream dataStream = request.GetRequestStream();
            dataStream.Write(byteArray, 0, byteArray.Length);
            dataStream.Close();

            System.Net.HttpWebResponse response;

            response = (System.Net.HttpWebResponse)request.GetResponse();

            if (response.ContentLength > 0)
            {
                rtbResponse.Text = "Atualizado /n";
                

                retorno = true;
            }
            else
            {
                retorno = false;
            }


 

 

 

 

 

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Sumário

 

 

This video covers:

 

 

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1 REPLY 1

tiagomacul
Mega Sage

‎02-20-2018 11:50 AM

 

Veja aqui como testar o webservice!

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