catalog client script on Service Portal don't working

[gabriel_terra]

Hi all,

I think the new Service Portal has a bug. Or the bus is with my instance.

See.

I create a simple onChange catalog client script to show a alert.

When I try from service catalog, its ok.

But, when I try from Service Portal, don't 😕

Anybody can help me? This is happens with someone?

Tks,

Gabriel

[Abdul Khan4]

Can you please share Userid, password and url of your dev instance.

[gabriel_terra]

Hi Abdul,

Sure.

This instance is new, I requested it on this week, and I receive with Helsinki release.

Instance:

ServiceNow

Login with:

user: abel.tuter

pwd: abel.tuter

To check the catalog client script working:

ServiceNow - catalog

For Service Portal, were the catalog client script don't working:

https://dev10963.service-now.com/sp?id=sc_cat_item&sys_id=774906834fbb4200086eeed18110c737

[srinivasthelu]

Hi Gabriel,

Look for console errors, that might will give you a clue?

Thanks

Srinivas

[Abdul Khan4]

I don't have enough permissions on both the links.

Please make me admin if possible.