SCOM Integration with Service Now

[pankajsharma]

I am in the process of integrating Event management with SCOM and currently in Istanbul version.   We have successfully established the connection between SCOM and Service Now.

However, there are no events coming in the Event module of Service Now yet. I have followed all the wiki links from Servicenow wiki but it is not clear how we will receive events from SCOM.

Questions?

-Do we need any other roles to pull the events from SCOM or is there any property or Scheduled job which needs to be activated/modified in order to start receiving Events from SCOM?

- Will Service Now pull alerts from SCOM or will SCOM push events to Service NOW?

Thanks

Pankaj Sharma

[Ankur Bawiskar]

Hi Pankaj,

Following links should be helpful:

SN SCOM Integration

SCOM integration with Service now using Event Management Plugin

ServiceNow and SCOM 2016 Integration

SCOM Integration

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[Vishal Khandve]

Hi pankaj,

have you check bidirectional

Thank you,

Vishu

[Vishal Khandve]

Hi Pankaj,

Any update on this?

Can you mark my answer as correct, helpful and hit like if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.

Regards,

Vishu

[pankajsharma]

I have got the answer for the questions I posted below

Questions?

-Do we need any other roles to pull the events from SCOM or is there any property or Scheduled job which needs to be activated/modified in order to start receiving Events from SCOM? We would need the "operator" role to successfully connect to the SCOM API and pull the data

- Will Service Now pull alerts from SCOM or will SCOM push events to Service NOW?, Yes SN will pull all the alerts from SCOM.

Thanks

Pankaj