hi service portal login

[sanjaybhat]

I started on a training exercise to "request additional instances")   which needed me to login to the HI Service Portal ("Log in to the ServiceNow Customer Service System (hi.service-now.com).")

All the instructions for set up (ServiceNow KB: Granting and revoking access to HI (KB0547278) require login access.

I tried logging in with my developer account id and password. Rejected. Tried forgot password. Did not receive reset email.

"For access to HI, a user must have the customer role. Customer administrators can grant and revoke the customer and customer_admin role to other users."

I tried looking for a role of customer to add to my System Administrator account (hoping that is what the above means) for my dev instance . No such role.

Can someone help me understand how to login to the HI portal?

Thanks much

Sanjay

[Deepak Kumar5]

You can not access HI with your Dev Credential and also HI does not support your personal instance Request.

You can get Hi access for any customer Service-Now instance like for your organization SN. Your organization's Customer admin(of HI) can give you Hi access.

[syafs]

Hi Deepak,

Does this mean I cannot complete the training exercise if I don't have customer Service-Now instance from my organization SN?

Because I join this training to get familiar with SN, and then only decide whether to use it or not.

Rgds,

nur

[Joel L]

Hello,

presumably not helpful to Sanjay anymore, but as i stumbled accoss the link above, which gave me an error i would not be authorized. So i investigated a bit and found a current landing page that combines a lot of links to various articles on how to use the HI portal.

Using the Now Support (HI) portal | Resource Page