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Yokohama is now part of your community

The ServiceNow® Yokohama release includes new products and applications, as well as additional features and fixes for existing products.

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Featured release demos

Learn how the ServiceNow Platform supercharges IT and developers, empowers customer service teams, and reinvents how your people work.

AI Agents & Workflow Data Fabric

Learn how to build and configure AI Agents using natural language. No scripts required, using structured and unstructured data from Workflow Data Fabric.

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ServiceNow Studio, Case Summarization and RPA bot gen

Introducing our new flagship development environment, ServiceNow Studio, powered by Now Assist, which provides a unified home for app development on the ServiceNow platform.

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TechNow - Your Yokohama ServiceNow Release

Learn about the exciting developer and admin features in the Yokohama release.

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Getting Started

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Featured Xanadu Unveiled: Join our Afterparty Celebration!

The moment we’ve all been waiting for is here — Xanadu General Availability has arrived, and we’re kicking things off with the must-see livestream! Join Developer Advocate Lauren McManamon as she walks you through the most exciting new features...

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Fields become empty after EasyImport following Xanadu upgrade

After upgrading to Xanadu, I encountered an issue where some fields become empty when performing an EasyImport from Excel into an existing table.Although the Excel file contains data in these fields, the imported records have blanks. Some column labe...

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Kickstart Your ServiceNow Yokohama Release - My Complete Guide with 350+ Links

Boost productivity with AI agents, take action with Workflow Data Fabric, and supercharge any process with automated workflows! Get more done with AI agents, data and workflows all on one scalable platform with our next generation database designed...

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Yokohama
Yokohama release

Issue with Copy/paste from Agent Workspace

After Xanadu Upgrade, while copying the content from list view and paste it to any file its comes with extra string -" Press and hold Shift then press Enter to edit"

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Driving Business Transformation with ServiceNow AI Agents

Are you overwhelmed by the buzz around AI agents and unsure what really matters for your business? In the age of digital transformation, the dream of AI-powered business transformation has often been hindered by siloed systems, fragmented tools, a...

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Issue with Resource Plans in Xanadu

Has anyone else noticed an issue in Xanadu where extending or reducing a Resource Plan disassociates existing actuals (expense lines) from the Cost Plan that is tied to the Resource Plan. We have found that an existing Resource Plan that had actual...

Question

Are benchmarks available in Fedramp/GCC installations?

I saw a posting back in 2018. Just wondering if this has changed. I see the Success Dashboard in our prod instance but not certain we are licensed to use it. We have ITSM Pro. Any help is appreciated. Is there a list of all applications available/not...

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Lifecycle synchronisation for Configuration Items without Assets

Hello,As per Enabling CSDM life-cycle sync between asset and CI to support product instance, there is no longer a direct synchronisation between legacy field values and lifecycle values for records within cmdb_ci. Instead, these records get their lif...

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Resolved! Hi, can any one hellp me which one is correct and which is wrong

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Resolved! ServiceNow System Clone

Hello all,This query may seem basic but I have some questions regarding the Cloning process.For my new client, they have some customisation done in their development and test environment by their previous service providers, but are not deployed to pr...

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Analytics Hub - Average resolution time of resolved incidents > Priority - Streaming error

Good afternoon, I'm trying to view the average resolution time of resolved incidents, by priority, but i have the error message "streaming error".Thank you in advance for any help you can give me in resolving this blocking constraint. Teresa Ramalho

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Resolved! font size problem

There is a problem of the font size of below site.I accidentally made it like this without knowing what have done.Is there anyone can help me to recover the normal size of this screen?

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Resolved! How to update the CMDB Workspace?

Hello Community Members, In CMDB Workspace, 1. I want to update the KPIs available in the "What's new" section. 2. I want to update the filter available in the "Total CIs" indicator.Could you please help me with above requirement. Thanks in advance.

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Resolved! New features for asset management core in yokohama

Hello Team, I need help in finding the new features for Asset Management core in Yokohama, currently customer doesn't have ham, they just have asset management core which comes with ITSM Please help me on this. #ServiceNow @Servicenow #HAM #Assest ...

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UI Policy action

I have a catalog and form, where I have to implement the requirement:if engagement id : 1234, then private checkbox should be auto checked means true. Private checkbox is true/false type field on table.How to implement in form view and workspace view...

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Resolved! Report Risk event

we have a record producer as "Report Risk events" and the application scope is GRC - Advanced Risk. Recently we have updated the GRC - Advanced Plugin to current version. And noticed that this record producer was updated to active 'False'. We have up...