Good Evening Team,I have a situation where a Requestor downloads and signs a PDF. The Attachment is uploaded to the RTIM.I have a workflow that executes Approvals for 4 different signatures. I would like to have the ability for each catalog task that...
Hi Now assist VA if we are having issue if we ask VA from the KB article it's generating answer for our question. Is there a way if there is file attached in the attachments of KB article can AI is able to read what is in the attachment document and ...
HiCan we trigger AI Agents via API?If yes how we can?Thanks in advance
With GlideRecord, there's a notation that you can use to query a field of an extended table - ref_(extended_table_name).For example:var taskGr = new GlideRecord('task'); taskGr.addQuery('ref_incident.incident_state', '1'); taskGr.query(); Is there an...
Hi, I have a requirement is to redirect a group of users from abc.service-now.com to xyz.service-now.com when they try to login to the "abc" instance. Currently, xyz is a clone of abc ServiceNow instance and all users are able to SSO into both abc a...
Hi All,I created the PA indicator, need to COUNT DISTINCT by Change request which associate from Outage --> Incident -->Cause by Change. I tested the script can get the correct change count var ovt = new GlideAggregate('cmdb_ci_outage');ovt.addAggreg...
Hi all, I have to create aging report for incidentsI want to show age of incidents in each state.Not sure how I can do this.Please someone guide me on this.Thanks in advance!
I have a field on a catalog item that used to reference a table for years for laptop types, client recently wanted to change the options of the select box to display Laptop and Standard Laptop instead of the laptop type so I didn't reference the tabl...
Hi All, has anyone some description on how I could debug a script which has been created in #Mobile App Builder in an ActionItem Script? (see attached Screen ShootI no not know if this is possible at all, I want to check what the content of the func...
I want to print groupby assignmentgroup and with count,numbers as well
Specifically in the configurable workspaces (CSM/FSM Configurable Workspace) looking to add the now-image component in the ribbon. There are a number of records to create for configuration starting with Ribbon Component (sys_aw_ribbon_component) whic...
Hi Everyone,We are getting attachment data from a 3rd party in base 64, so we had to decode it. It is working fine, and a MIME ID is needed to set it based on the attachment. If it is a PNG type attachment, then the MIME type should be image/png. How...
When runnning ui policies ,which executes first ,whether UI policy action or UI policy script?
Getting Error Service Interruption: This instance is unavailable.If service does not restore promptly, please file an incident in the ServiceNow online Support Portal or contact Customer Support via phone.
PDI is under maintenance since 7 days.When I open my instance, I see this message:Upon clicking, it takes me to HI/support page. Crazy!!!How can we report PDI issue on HI?
