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Nandana · ‎02-25-2020

[SCRIPT:EXEC] Error while running Client Script "On Load": TypeError: Cannot set property '_visible' of undefined

Onload client script written on table form is not working in Service Portal after upgrade.

function onLoad() {

if(g_form.isNewRecord())
{
g_form.setSectionDisplay('activity',false);
}

}

Oleg · ‎03-12-2020

I installed Patch 1 of Orlando release (orlando-12-11-2019__patch1-02-19-2020_02-26-2020_1720), which included PRB1382041, which I described above. I can confirm that the error message will be not more displayed.

The fragment of the code of initGlideForm of spModel, which I described above, is fixed now and it looks like the following

g_form.$private.events.on('propertyChange', function(type, fieldName, propertyName, propertyValue) {
	if (propertyName == "mandatory")
		$scope.mandatory = c.populateMandatory(flatFields);
	if (propertyName == 'messages') {
		if (propertyValue && propertyValue.length)
			spAriaUtil.sendLiveMessage(propertyValue);
	}
	if (isCatalogItem && type === "SECTION" && propertyName === "visible") {
		var section = _getSection(fieldName);
		if (section) {
			var mandatoryFields = $scope.mandatory.filter(function(field) {
				return field._parent === section.id;
			});
			if (mandatoryFields.length) {
				section.visible = true;
				return;
			}
			var sectionContainer = $scope.formModel._fields[section.id];
			if (sectionContainer)
				sectionContainer._visible = propertyValue;
		}
	}
});

The new code fragment with sectionContainer makes the code safe.

View solution in original post

Allen Andreas · ‎02-25-2020

Hi,

You're not able to use that type of setSectionDisplay in regard to the Portal.

Please refer to this link for an alternative method.

https://community.servicenow.com/community?id=community_question&sys_id=b4375e91dbf9bf44e0e80b55ca96...

Please mark reply as Helpful/Correct, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
I invite you to visit my ServiceNow focused YouTube channel: Allenovation!

Miguel Donayre · ‎02-25-2020

Set the UI type value on the client script to desktop. Some forced views can't be done on the portal and only work on the back end.

Nandana · ‎02-26-2020

Changed UI type to Desktop removed error and even the section was not visible on the Portal. Thanks Miguel!!

Miguel Donayre · ‎02-26-2020

AWESOME! I am glad it worked. Can you mark my solution as "correct"? That way other users that have the same issue can see that it work and could help them!

Thanks,

Miguel

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