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What is the difference between planned start date and Actual start date, Planned end date and Actual end date in Change record form?

ycs1
Kilo Contributor

Hello,

In Change Form we are having a fields like Planned Start date and Actual start date.

Planned End date and actual end date.

Can any one please explain what is the difference between those.

Why we will be using Conflict status filed.

If any conflicts are there what action do we need to do.

Thanks,

Sravanthi.Y

1 ACCEPTED SOLUTION

Geoffrey2
ServiceNow Employee
ServiceNow Employee

The Planned Start and End dates are your change window. It the period of time for which the Change has to be completed in.   It's the planned time.


Actual Start and End times are the times the assignee actually started and finished working on the change. Ideally you want the assignee to complete the Change within the planned start and end times. So the actual start and end times should both be within the planned start and end times.


However, these fields exist so that you can tell when a change is completed outside of the specified change window.


View solution in original post

4 REPLIES 4

Deepak Kumar5
Kilo Sage

Both have same meaning but one is filled at the time of planning and another in Implement time.


Second one is the exact timing of Implementation.


Kalaiarasan Pus
Giga Sage

You may plan to go dinner today at 9PM. But after going to hotel, you realise that the Hotel management has messed up your reservation and you end up waiting for an hour and have the dinner eventually at 10PM.



Now the planned date was 9PM for your activity but the actual datetime when you had dinner was 10PM. There was a conflict of work during the time you had decided to have dinner. During the conflict, you might have decided to wait and eat at the same place or might have abandoned the plan and went to a new hotel. So during a conflict, you can either decide to reschedule the work or abandon to be done later.



Hope that helps.


Geoffrey2
ServiceNow Employee
ServiceNow Employee

The Planned Start and End dates are your change window. It the period of time for which the Change has to be completed in.   It's the planned time.


Actual Start and End times are the times the assignee actually started and finished working on the change. Ideally you want the assignee to complete the Change within the planned start and end times. So the actual start and end times should both be within the planned start and end times.


However, these fields exist so that you can tell when a change is completed outside of the specified change window.


Deepa Srivastav
Kilo Sage

As the name suggests Planned dates are the dates when the change is planned to do.. and actual dates are dates when it is actually started/ended... actual dates can be same or different than planned ones and should be within planned dates.



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