New to ServiceNow's Vulnerability Remediation / Security Incident Response applications? Start here.

Eric Feron · ‎04-12-2019

Hello all,

As cyber-security concerns take a central place in the considerations of businesses large and small, an increasing number of companies are (rightly) investing in the ServiceNow's solutions to lower their risk profile. This is a fast growing industry. With fast growth come lots of people who are new to it (like me 🙂 ).

We want your business to be protected and we want you to be successful. This is why we have started here in the Security Operations Community Forum, a new series of tutorials dedicated to new-comers.

We intend to share with you here the practices, knowledge, advice and pointers that will help accelerate your journey to safety.

Do not hesitate to ask questions, you will get answers.

Welcome to ServiceNow 🙂

EF

Eric Feron · ‎08-02-2019

Here is your journey to success and safety (as it stands today):

Episode 1: Prepare your implementation

Critical steps to go fast: what you should do.

View the 23-minute video tutorial, download the guide and ask questions.

Episode 2: Implement

A 12 weeks cycle: how to stay on schedule.

View the 17-minute video tutorial, download the guide and ask questions.

Episode 3: You are live, now what?

Tune for best results

11-min video tutorial , slides and Q&A.

Episode 4: Finding the right partner for your journey

Dont go alone

16-min video tutorial, slides and Q&A.

Episode 5: Notifications

Get them right to be safe

16-min video tutorial, slides and Q&A

Episode 6: Vulnerability Response

Get started simply and quickly

15-min video tutorial, slides and Q&A

Episode 7: Incident enrichment

Leave no stone unturned

12-min video tutorial, slides and Q&A

Episode 8: Reports and Dashboards

Quickly the best out of them

13-min video tutorial, slides and Q&A

Episode 9: Training

What classes are right for your role

Document

To be continued...

View solution in original post

Eric Feron · ‎04-12-2019

I would like to take you on a journey, starting where you are today, wherever that is and help you along your learning to success.

We have devised a little roadmap that should be relevant most of new-comers. It emphasizes the destinations you can aspire to (like "Maturity level" 1, 2, 3 etc), utilizes the great expertise that can be found at NOW (Product Managers, Implementation Specialists, etc.) and the training assets available (Courses, Trainers) to offer you a step by step guide.

Here is (screenshot below) what this roadmap looks like today.

As I type these lines we have already held the first two tutorials that took us through pre-implementation and implementation for both VR and SIR. We are now preparing the third episode of the series. It will cover what you need to do after "go-live-day" when you have digested the launch cake and come to your screen on the first day of real action.

Enjoy, ask questions and let us know how we are doing.

Cheers,

EF

Eric Feron · ‎04-12-2019

In more detail:

At the beginning, your processes are manual, based on emails and spreadsheets. They don’t scale well and you are very concerned with all the unknowns.

You need to prepare your implementation.

There are critical steps you have to follow to be successful fast.

View the 23-minute pre-implementation video tutorial, download the guide and ask questions.

More soon.

Eric Feron · ‎05-02-2019

Hello all,

we are continuing to build the new customer journey to help you move quickly to getting value from the applications.

Two new video tutorials have been added to the series and there are 4 more in the works.

Here is what the roadmap today looks like as of today:

Episode 1: Prepare your implementation

Critical steps to go fast: what you should do.

View the 23-minute video tutorial, download the guide and ask questions.

Episode 2: Implement

A 12 weeks cycle: how to stay on schedule.

View the 17-minute video tutorial, download the guide and ask questions.

Episode 3: You are live, now what?

Tune for best results

11-min video tutorial , slides and Q&A.

Episode 4: Finding the right partner for your journey

Dont go alone

16-min video tutorial, slides and Q&A.

Happy viewing 🙂

EF

Eric Feron · ‎05-30-2019

In the 4th installment of our "New Customer" tutorials series, Mike Yancheson, Director of Global Security & Risk Alliances at ServiceNow guides us through the steps and approach to take in order to select the right partner for your implementation.

You will remember from the first two episodes that our specialists strongly advise to work with a certified partner (or ServiceNow Professional Services) to make sure that you get high value from the applications quickly and cost-effectively.

Watching this tutorial, you will then know how to select the right partner for your journey.

As always, do not hesitate to ask questions here, ServiceNow and other customers with partners will provide answers.

Happy viewing.