Starting on Mobile app for customer

[JagjeetSingh]

hi,

We are going to introduce mobile application to customer with New York upgrade.

I want to know if there are any best practices to follow.

This is first time i am working on this. I am confused where to start and what are some initial steps to take to enable mobile app.

[Brad Tilton]

Here are some good starting resources:

• If you're looking to build a mobile front end for something else I would run through these trainings on the developer portal to get a sense of how to work with mobile.
• If you're looking at using the prebuilt mobile configurations this is the best place to start.

[JagjeetSingh]

Thank you Brad. This is very useful.

[David Ha · Accepted solution]

Hey Jagjeet,

Here's some content to get you ramped up on the new mobile platform (New York and beyond):

1. Get started with their implementation or migration (Next steps / deep-dive):
https://community.servicenow.com/community?id=community_article&sys_id=ab20339cdbe748902be0a851ca961...

2. Hands-on training with Mobile Studio & ServiceNow Agent

• Mobile Studio Fundamentals (Training & Certification Course)
  https://nowlearning.service-now.com/lxp?id=overview&sys_id=346e20b813c0441090a75ecf3244b043&type=cou...
  
  
• Building your first custom mobile workflow on ServiceNow Agent 
  https://developer.servicenow.com/dev.do#!/learn/learning-plans/newyork/servicenow_application_develo... 
  
  
• More Basic Mobile Studio Training
  https://developer.servicenow.com/dev.do#!/learn/learning-plans/newyork/servicenow_application_develo...

3. Getting started deploying and configuring Now Mobile (Mobile App Academy series)
https://www.youtube.com/playlist?list=PLkGSnjw5y2U5bf79MQ1BPDk6hwOjXY54D

 
4. Learn more about mobile product capabilities with Product Documentation:
https://docs.servicenow.com/bundle/orlando-mobile/page/administer/tablet-mobile-ui/concept/mobile-co...

-----

**Check out these Knowledge 20 Sessions (May 5th - May 8th) If you can't attend live, the sessions will be recorded and uploaded on a future date.

1. Haven't started your mobile transition? Learn about the value behind ServiceNow's new mobile platform and product capabilities:

• Mobile Overview
• LAB1246 - Getting Started with Mobile Studio
• BRE1399 - MetLife & Mobile: Customer Success Story
• CCB1371 - Build your mobile app in 15 minutes
• CCB1368 - Creating amazing mobile experiences
• BRE1468 - Lowe's Now Mobile: Customer Success Story
• BRE2481 - Going mobile with field service

2. Are you looking to migrate from Mobile Classic? 

• Mobile Migration Guidebook
• BRE1382 - Transitioning to the New Mobile Platform from Classic App

3. Are you an advanced mobile user? Learn about all the different ways you can improve your mobile workflows with New York components:

• New York labs (Configuring all new mobile features and components)
• LAB1248 - Mastering Mobile Studio

4. Are you looking to improve the design of your mobile workflows? Check out our best practice UX guide:

• Mobile UX Best Practice Guide

5. Looking to better understand your mobile adoption and usage? (*Requires Orlando and beyond)

• Mobile Analytics capabilities in Orlando
• CCB1377 - Mobile Analytics
• CCB1370 - Mobile Reporting

6. Looking to personalize and brand your ServiceNow mobile apps? (*Requires Orlando and beyond)

• BRE1372 - Mobile Branding & Publishing
• *Reach out to your account team to learn more on how to get started

Hope that helps!

Best,

David

[Joao Carlos1]

Is there any implementation pdf for new york release?