How can I add Incident Number, Short desc, and CI to the survey notification

[Brian Lancaster]

It seems that they notification for the new assessments are sent based on the assessment tables instead of the incident table.   How can I include the incident number, CI, and short description in the assessment notification when an incident is closed?

[TrevorK · Accepted solution]

You can get it through through the "trigger_id" field. Here is an example of a notification we use that runs off the Assessment Instance table:

[Sanika1]

The another way to get incident num or any number that extends task table is by using task_id field in the email notification.

[Naveen87]

Hi All,

I have a similar request .

https://community.servicenow.com/community?id=community_question&sys_id=e0b70a5adb9f6c10f21f5583ca961992

Please suggest me how can I achieve this